Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

JOB PURPOSE:
To serve customers by providing product, service information, resolving product and service issues, complaints/grievances by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.

Job Context: 

• Handle customer service issues, complaints/grievances with respect to product, service, and billing of FAB
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensure adherence of policies and procedures
• Maintains customer records by updating customer history through service requests/complaints and Notes. To achieve set targets in terms of service standards and customer satisfaction scores for customer inbound calls received and ensure quality of outbound calls.
• Contribute to the business by capturing feedback new prospects for all types of FAB products.
• Ensure the business meets its obligations on the prevention of money laundering under the Bank’s Policies and Standards and under local laws and regulations.
• Recommends potential products or services to management by collecting customer information and analysing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Demonstrate flexibility in adhering to planned/scheduled shifts and on call/ unplanned shifts due to the business requirement for achieving all defined SLA.
• Ensure self-punctuality and discipline to the centre.

Minimum Qualifications:
• Completed High School or Diploma or Graduates in any discipline

Knowledge, Skills, and Attributes:
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.
• Excellent communication skill in English &/or Arabic.

• Should hold a Valid UAE Family book (Mandatory).
• Should be available to join immediqately
• Flexible for 6 days working (5 hours everyday)

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