First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger together. 

key Accountabilities:

• Establishes productive, professional relationships with key personnel in assigned Channels.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet performance objectives and expectations.
• Meets assigned targets for profitable sales volume and strategic objectives  
• Proactively leads a joint channel planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive relationship.
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Manages potential channel conflict with other firm sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• Drives adoption of banks policy & Program.
• Maintains high customer satisfaction ratings that meets banks standards.
• Ensuring origination and execution of customer onboarding process.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization’s values and ethics at all times to support the establishment of a value drive culture within the bank.
• Liaises with relevant team within the Bank to support customer to fasten and streamline the onboarding process
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Internal TAT management
• Adherence to policies, processes, and procedures of FAB

Job Context:

• Meets assigned targets for profitable sales volume and strategic objectives in assigned channels in accordance with bank’s policies and procedures.
• Engages with stakeholders including credit, Operations, Compliance, Technology, Branches, Legal, etc. to deliver timely and effective level of experience to our Broker/customers.
• To ensure regular meetings with customers to take stock of ongoing businesses and to provide timely feedback 
• Be highly alert to cross-sell (Banca) opportunities identified by accessing clients’ needs in order to develop strong relation with the customer
• Provide excellent client service by attending to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards.
• Accountable for maintaining high compliance standards by ensuring information captured in the Bank’s systems and documentation are correct and maintained in a timely manner.
• Understand access channels (i.e. Corporate Internet Banking, Phone Banking, operation etc) to proactively educate clients on access options.
• Collaborate with peers in the bank to ensure effective support and service delivery.
• Provide support and information to accomplish individual and team sales goals.
• Generate internal and external reports for checks on prospect and existing customers. 
• End to end processing of MBBF files and maintaining the records for logins, approvals/decline and disbursals, and to be presented to stakeholders on timely basis.
• Managing end to end correspondence for MBBF accounts/compliance/TML
• Soft collections for MBBF clients
• Ensuring periodic review for cases and providing all the necessary data to credit/CAD and Business 
• Monitoring deferrals and ensuring closure as per the deadlines
• Managing and coordinating with the support team to regularize KYC  
• Perform any other business task requested by the line manager or as per management direction

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Minimum Qualification

• Bachelor’s Degree in Commerce, Business Administration, Finance, Banking or a related major field of study is preferred

Experience

• 2 to 5 years’ experience in commercial real estate finance
• 2 to 5 years’ experience real estate broker business  
• Good knowledge about real estate market
• 2 to 5 years’ experience in Mortgage finance   
• Background in analyzing the audit report
• Freelancer with mortgage and real estate experience of 2+ years
• To have SME or Business finance experience