Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. 

We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Job Purpose

Defines DCE’s digital roadmap and budget annually. Drives special digital projects beyond journey redesign. Supports Business Management and Program Delivery VP in setting up the Customer Journey redesign Factory to deliver its mandate (short term).

Team Supervision (only for Team leaders and supervisors)

• Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to assigned team to support their overall development.
• Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
• Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.
• Promote the organisation’s values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.

Budgeting and Financial Performance

• Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

Policies, Systems, Processes & Procedures

• Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Prepare sectional statements and reports timely and accurately to meet FAB and department requirements, policies and quality standards.
• Leads discussions with multiple business and DCE stakeholders to collect digital priorities for upcoming years, capturing urgent customer issues, latest digital tends and market developments
• For customer journey redesign project planning, builds the taxonomy of customer journeys at FAB to help business prioritize redesign efforts
• Builds DCE’s digital roadmap to deliver on these priorities and phase out project delivery taking into account DCE’s capacity (e.g. customer journey redesigns, data analytics & AI use cases, NPS roll-out plan…)
• Accordingly prepares budget for this digital roadmap in order to secure DCE’s funding – lead discussions with Finance to lock down the budget and organizes for revisiting it and refreshing it to tackle latest priorities
• Defines scope for delivering special digital non-journey related projects, details strategic delivery plan and stakeholder alignment required – e.g. projects: NPS, complaints management, partnership opportunities with banks and non-banks
• Leads market research/benchmarking, analytical efforts, stakeholder alignment and management of agencies (when applicable) to drive these digital projects to success
• Supports the Business Management and Program Delivery Head in activating and updating the operating model between different stakeholders to enable all DCE functions to deliver their mandate (e.g. operating model with IT, Ops, Control functions)
• Coordinates with HR to accelerate hiring of customer journey redesign factory roles (e.g. scrum masters, UX/UI designers)– screening, interviews, coordinating with digital acquisition agencies
• Coordinates with Vendor Management team to accelerate onboarding of vendors / agencies supporting customer journey redesign
• Lead other factory set-up activities in the short-term (squad staffing, alignment with finance on factory budget, communication plan, decision on premises expansion, agile trainings…)

Minimum Qualifications:

• Bachelor’s degree, MBA is a plus

Minimum Experience:

• 7-10+ years of experience in banking, strategy consulting and/or project management

Knowledge, Skills, and Attributes:

• Experience in building digital roadmaps (with detailed initiatives) that mirror a bank’s digital strategy and priorities
• Experience in driving digital initiatives in banks (e.g. customer journey redesign, digital migration, digital channel enhancements)
• Experience in leading strategic projects and assignments (upfront framing, market research/benchmarking, analytics, stakeholder alignment)
• Ability to develop working relationships across all entities of a bank, with multiple stakeholders
• Experience with Agile development strongly preferred; Agile certification a plus