Specialist- Employee Services

  • Full-time
  • Sub Division: HR Service Excellence
  • Division: Group Human Resources

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry. 

Job Description

Job Purpose

HR Officer, Employee Services is a subject matter expert (SME), with responsibility for supporting the delivery of end to end Employee Services Objectives include but are not limited to: supporting end to end core HR process including all system changes from the back end, supporting core business initiatives in line with department objectives and supporting benefit administration.

Responsible to manage key Core HR processes which are assigned within the agreed Service level agreements.  Provide continuous improvement focus across shared service operations and partner with HR COEs providers to improve core HR processes.

Key Accountabilities

  • Responsible to manage hire to retire HR administration process for FAB Group employees includes New joiners, absence mgmt., employee personal and assignment changes, probationary review, benefits administration and retirement process with a focus on timely completion and effective communication to all relevant parties.
  • Ensure integrity of HR data for FAB Group employees through Oracle Fusion and employee records in accordance with legal requirements and best practices. Perform monthly validations to ensure the accuracy, consistency, and reliability of data that is stored in the database
  • Liaise with Emp. Relations/ HRBP and effectively manage the Disciplinary & Grievance process. Perform appropriate action on all Suspensions and system updates for UAE & GCC staff
  • Review all the Staff Declarations received from staff, maintain COI register and arrange for the Compliance team approval
  • Maintain Authorised Signatory list of FAB UAE & Int'l and ensure signature authority is issued/changed/cancelled in line with the Policy and SOP.
  • Conduct monthly review of Employee benefits (Medical Insurance and Pension) for FAB UAE & Int’l employees/dependents to ensure enrolment/cancellation and mandatory data is upto date.
  • Manage the annual leave carry forward process, Public Holiday adjustment, work schedule validation in the system as per the policy. Ensure correct leave plans are tagged to all staff.
  • Responsible for review and approving and updating the personal information workflows for staff and dependents
  • Provide customer-centric culture in our organization with highly collaborative relationships in partnership with the HR BP team key HR COEs, Finance and other divisional stakeholders
  • Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards
  • Support all HR Operations Projects, complete activities assigned within the agreed timelines of the Project

Policies, Systems, Processes & Procedures

  • Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
  • Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.
  • Review and ensure processes are followed as per SOP and approvals are in place as per DOA and Audit and compliance measures to be followed in all processes
  • Ensure records creation, maintenance and use are in accordance with Bank record management guidelines. Promotes effective records management throughout the Group HR.
  • Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Conflict of Interest

  • The role holder will be expected to assist key stakeholders (primarily: Their Business Line, Compliance Control Room and Group HR) to ensure Conflicts of Interest and FABs Code of Conduct policies and protocols are upheld. The role holder will also partner and advise the aforementioned on; conflicts management, policy, process, procedure and breach escalation, including but not limited to core themes such as; Gifts, Entertainments, Personal Account Dealing, Outside Business Interests/Activities, Material Deals and Information Walls.

Teamwork and Cooperation

  • The ability to work in teams and place team goals above individual interests. Facilitating sharing of ideas, information and responsibilities. Supporting the team towards achieving a common goal, in line with FAB’s business objectives.

Effective Communication

  • The ability to express and explain ideas clearly and correctly, both verbally and in writing. This includes communicating to a variety of audiences such as employees, peers, business and managers.

Analyzing and solving problems

  • Understanding problems by breaking them into smaller parts and identifying risk-return implications in a systematic way. Making logical comparisons of possible outcomes and coming up with the best possible solutions to problems. 


Minimum Qualification

  • Bachelor’s degree in Business Administration or related discipline.

Minimum Experience

  • 4-5 years’ relevant experience in similar positions in the Human Resources function.
  • Experience of working in managing core HR processes in HCM systems example Oracle.
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