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To understand the purpose of the unit and the role within, let’s note that the mission of the GCOO Business Management function is to make the GCOO function an enabler of technology and state-of-art processing for our business lines to better serve existing and potential FAB customers, globally. Group Chief Operating Officer's Business Management department entails 6 critical functions:

1. FAB's Research and Innovation Center for providing the innovation tools and instilling the innovation culture in the way FAB operates while spearheading the exploration for the cutting-edge tech in banking
2. GCOO Projects and Partnerships for large & cross-functional transformational programs related to Group Tech, Group Operations and Strategic Vendor Management; as well as initiatives in collaboration with strategic 3rd parties
3. Operations Transformation for Process Re-engineering and Operations Support in MI & Outsourcing & Centralization initiatives
4. Group Policy and Procedures for bank-wide process documentation and maintenance
5. Financial Performance for tracking key financial performance indicators, leading synergy drives and support budgeting;
6. GCOO strategy and planning for steering tech and operations teams into the direction set by Group Strategy and aligning goals and team structures accordingly.

The GCOO Projects & Partnerships department is responsible for end-to-end management and governance of large-scale and multi-phased projects, mostly cutting across multiple business lines, enablement units and third parties. The default scope of the team are those programs which are mandated by GCOO due to heavy Operational / Tech effort involved; however, it is not limited to those, provided EXCO direction to take on any additional responsibility.

Moreover, the Projects & Partnerships Department can provide project management support other programs led by internal teams and/or 3rd parties such as central bank or any other important stakeholder like an EXCO-appointed consultant. This dynamic department also serves as a go to hub for strategically identifying and onboarding individuals aligned with the GCOO growth objectives, resources are also adeptly allocated to various projects within business management and other areas of GCOO.

The programs led by the team will be critical in nature with large budgets, and hence, carry significant amount of financial and reputational risk.

The programs are expected to encompass all elements of the program management, all the way from conceptualization to post-go-live monitoring and change management. The department may or may not own the execution responsibility of all initiatives across the phases of the program given the complexity and bandwidth requirement. In case a third party or a cross-functional team has been appointed for execution of the initiatives, accountability will still rest on the Projects & Partnerships department and a proper governance mechanism will be put in place to timely steer any derailment from scope or insufficient speed of delivery.

Examples of such large programs to be led or supported by the department can be multi-phase/multi year transformations of whole departments’ operating models; company mergers and acquisitions, outsourcing of a business-critical activity over time, re-organization/capacity assessments, setting up a new business venture inhouse or in partnership with 3rd parties/ any strategy execution which can scope any of the above or similar long-term efforts.

Significant stakeholder management, resource prioritization and coordination effort is expected, across internal teams and external vendors, as well as subsidiaries and other business partners.

Key Accountabilities

• Assist in execution of projects by coordinating tasks, tracking progress, and ensuring adherence to project plans and timelines.
• Maintain accurate project documentation including project plans, status reports, and other relevant material ensuring transparency and accessibility for team members and stakeholders.
• Coordinate activities among project team members, and communicating efficiently to ensure tasks are completed within established timelines
• Identify and track project issues and challenges, highlighting risks and dependencies and escalating them to senior team members as necessary and contributing to the development of mitigation strategies
• Assist in communicating project updates to stakeholders both internal and external, providing timely information on project progress, milestones, and any potential impacts.
• Contribute towards ensuring project deliverables meet quality standards and align with the overall strategic objective of the program
• Assist in tracking project expenses and ensure adherence to budgetary constraints
• Continuously learn and improve project management skills through training, mentorship, and hands on experience

An ideal candidate for the role has the following competencies:

• Strong organizational abilities to manage tasks, schedules and documentation effectively ensuring smooth project operation
• Clear and concise communication, both written and verbal enabling effective collaboration withing the team and externally
• Attention to detail and help in identifying potential risks, issues, and discrepancies
• Adaptability to changing priorities and requirements of the program
• Problem solving mindset to enable efficient issue resolution, critical thinking and proactive decision making within the project management context.
• Proficiency in project management methodologies, both waterfall and agile
• Skilled in managing organizational change resulting from new processes, regulations ensuring smooth transition for both employees and customers as required.
• Efficiently manage time and prioritize tasks to meet project deadlines while maintaining quality and compliance to strategic vision
• Familiarity with banking technology infrastructure
• Strong analytical skills to interpret data, evaluate project performance and make data-driven decisions to optimize project outcomes.
• Commitment to learning and staying updated with industry trends, best practices, and emerging technologies to drive continuous improvement.

An ideal candidate has the following qualifications and experience

• 4+ years of working experience, preferably in banking/financial management/ project management type roles
• A bachelor’s degree in a relevant field (e.g. Finance, Engineering, Business Administration) from a reputable academic institution
• GCC experience and/or back-ground