Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

JOB PURPOSE:

This role is responsible for conducting awareness activities based on a prepared timely calendar for both customers and staff, trainings for departments, and coordinating mystery shopping activities when applicable. In addition, spreading awareness through sharing latest fraud-related news and trends through the bank available platforms.

KEY ACCOUNTABILITIES:

Core Responsibilities

• Frauds are prevented at the bank by conducting proactive checks.
• Identify gaps/policy related issues that may lead to fraudulent behaviour/activities.
• Fraud awareness.
• Review documents for relevant departments.

Job Context

Specific Accountabilities

• Coordinate mystery shopping activities by identifying staff/business units based on review of fraud incidents, getting approval to share relevant data with the vendor, analysing vendor reports and submitting for action. (Whenever applicable)
• Identify areas for conducting fraud awareness trainings and use digital/in person channels to raise fraud awareness.
• Create awareness messages for customer and staff which is to be released on all applicable communication platforms.
• Supporting in implementation of Fraud Systems within Group.
• FRI to contribute with fraud related news “Akhbar AlEhtial” to Aloumna newsletter which is published by MarCom.
• Handling IFAW campaign and its related activities during that period. (End of year)

Threshold Qualifications

• Graduate
• Completion of The Bankers Program

Nature of Experience

• No prior related experience required.
• Value-based Behaviours
• Trusted, Knowledgeable, Collaborative
• Technical Competencies
• Verbal and Written Communication skills