FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

To support the Area Manager & Relationship Managers to grow their assigned portfolio in defined geographical markets covering service and customer support related activities.

Internal Collaboration

• Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit
• Develop relationships and coordinate with team members and other departments to meet client service expectations.
• Support implementation of KYC related projects and initiatives
• Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
• Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.

Customer Acquisition Support

• Analyse and review new applications and recommend cases in view of prescribed policy.
• Check availability and validity of supporting ID and legal documents, verify attestation of original documents, applications, employment and contact point.
• Data entry in relevant on boarding system.

Customer Service Support

• Supports assigned team in opening of new accounts for customers and coordinates.
• Works closely with the assigned team on day-to-day relationship management activities and ensure offering high quality services according to the banks standards.

This position is being hired under FAB's Emiratisation programme.

To be Eligible to apply you should be:

• UAE National (with family book)
• A graduate from 2022 - 2023
• Have a GPA of 2.8 or above

Headquartered in Abu Dhabi in Khalifa Business Park, the bank’s international network spans five continents, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience, and will support the growth ambitions of its stakeholders across countries in which the bank operates.