Collection Activities:

• Reviewing the collections strategy regularly with the Agencies to ensure the desired results are met on weekly and monthly basis.
• Assisting in implementing and constantly monitoring the collections strategy, policies and initiatives for the bank with the overseas recovery agencies
• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
• Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
• To engage totally with the Agency collectors and the supervisors to ensure that they prioritize recovery of FAB over other banks.
• To negotiate and ensure quick approvals for customer negotiations in consultation with the Manager, Collections / Head, Collections as necessary wherever applicable.
• Ensure that the collection process is carried out by the Agency Collectors and Supervisors within the framework of code of conduct and keeping in mind the reputation of the bank
• Any other customer follow up action as required by the Bank from time to time

Legal, regulatory and compliance:

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• KYC (Know Your Customer)
• AML (Anti Money Laundering)

KEY PERFORMANCE INDICATORS

•        Adherence to Collection Policies and Procedures

•        Adherence of Collection Targets / Budgets

•        Ensure compliance whilst dealing with Customers

•           Nil High Risk Audit observations.

Bachelor’s Degree

• Minimum of 3-4 years collections experience with Agency Management.

Skills set required:

• Excellent Communication skills
• Basic banking knowledge
• Strong negotiation skills

Good computer skills