Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

To handle all inbound calls and emails via the website related to FAB Properties and Mismak.

Generic Accountability

Policies, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization's values and ethics at all times to support the establishment of a value drive culture within the bank.     

Job Specific Accountabilities

• Handle all inbound customer calls; respond to FCR enquiries and capture/pass messages as directed (Arabic/English).
• Log all incoming rental enquiries, service requests, complaints and other feedback into the CMS system and provide unique reference number together with a target resolution time to caller.
• Monitor and track all case files from CMS until completion; notify customer of any delays and expedite where necessary to maintain customer service standards (KPIs).
• Identify the root cause of any complaint and record in CMS to facilitate accurate reporting.

Minimum Qualification 

• Bachelor’s degree in the Arts (BA) or Sciences (BS) or a related discipline.

Minimum Experience

• Three years’ relevant experience in a Call Centre environment preferably in the property or construction sector, with a minimum of two years as an Agent or Customer Service Representative.  
• Please specify the Qualification required for the related Job
•  Please specify the experience required for the related Job