Job Purpose:

Provide full executive administrative support in order to facilitate effective and smooth operations whilst maintaining confidentiality at all times and in accordance with organizational policies and procedures.

Job Purpose:

Provide full executive administrative support in order to facilitate effective and smooth operations whilst maintaining confidentiality at all times and in accordance with organizational policies and procedures.

Generic Accountability

• Provide a complete executive secretarial/office management and administrative service to facilitate the smooth functioning of the offices/departments/ business units processes and allow leadership teams to concentrate on mainstream activities.
• Observe confidentiality procedures and register and track accountable documentation to ensure security and control.
• Provide time management / diary service to ensure they are able to attend all key meetings at the appointed times with all relevant documents needed for the meeting to facilitate achievement of business objectives.
• Arrange meetings called by leadership teams. Draft the topics of the agenda and prepare minutes of meetings as required.
• Provide efficient personal assistance and correspondence, routing correspondence as necessary and taking initiative in drafting replies, where appropriate, to ensure that all communications are dealt with appropriately.
• Act as first point of contact for both internal and external parties who wish to contact or meet the executive and screen the requests to ensure effective prioritizing in order to facilitate business requirements as directed by the executive.
• Prepare and compile papers / documentation, including project and departmental related reports, presentations and documents, ensuring they are completed and prepared in time for meetings and discussions.
• Coordinate all arrangements for visiting delegations ensuring timely availability of all required logistical services, visas etc. to achieve customer satisfaction.
• Screen and respond to incoming calls and take appropriate action to handle the situation. Make routine telephone calls to follow up actions as required and as per procedures.
• Assist the in preparation of public relations activities/initiatives. Participates/ takes lead in the organization and coordination of public and private events and functions ensuring adherence to corporate brand values and guidelines.
• Review, develop and improve on establish work flow processes and systems related to office administration to enable smooth running of the office in compliance with corporate guidelines.
• Perform other similar or related duties as required or assigned by the Line Manager.      

Minimum Qualification

Bachelor’s degree qualification

Minimum Experience

3+ years proven track record in handling executive management office, strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail

Knowledge, Skills, and Attributes:

• Understanding of bank processes, products and systems
• Experience with a hectic and high-pressured environment
• Excellent interpersonal, organization and administrative skills, good financial management skills
• Excellent multi-tasking, and very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, management, external partners, etc
• Strong computer skills
• Ability to coordinate at all levels of executive management both internally and externally

Arabic Speakers prefered