Service owner- Enterprise App Gateways

  • Full-time
  • Sub Division: Group Technology
  • Division: GCOO

Company Description

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

Job Description

Leads one or more services within the domain & manages end 2 end service roadmap & implementation supported by Supporting roles

Key Accountabilities :

  • Acts as a Servant leader & Creates autonomous Team
  • Owns & Manages ETE Technology Service roadmap and Execution
  • Leads and drives Agile & DevOps ways of working
  • Ensures consistencies across requirements for the Services managed
  • Define vision & value proposition along with Business
  • Builds trust & relationship with Business
  • Service Strategy Input, shaping & maintaining the service catalogue.
  • Oversight on Demand Management & Release Milestones
  • Financial, Compliance and Risk Management complied
  • Setting the right KPIs and OKRs for Service Teams and tracking progress
  • Managing and coordinating cross-services deliveries
  • Shaping the right Agile Culture, Mindset and Maturity
  • Jointly defines the Technology strategic roadmap which lead to Service Teams backlog
  • Works closely with the Product Owners and stakeholders to deliver the target business value
  • Empowers, supports and guides the Service Teams to work effectively
  • Is aware of initiatives in other Domains and ensure alignment / overlap
  • Provides guidance and extensive support for Service Delivery activation and gradual Agile transformation
  • Accountable for delivery of feature / release for the Service within scope and timeline
  • Supports Service Delivery Managers and Scrum Masters in delivery of Feature
  • Should be aware of project risks / issues and responsible to support the team in avoiding any impact on the program delivery
  • Ensures the engineering team has recovery plan / back-up plan for mitigating any risk/ issues
  • Ensure risks / technology vulnerabilities identified during program execution are managed as per IT risk management process and work closely with the team for fixing / mitigating the risk by including in backlog
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