Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

JOB PURPOSE:

The Sr. Officer is responsible for processing all the applications with regard to Investment product’s Subscription, Redemption and engaging in after sale activities such as trade advices and portfolio statements, ensuring the process is adhered to Bank compliance, Policies and procedures.

KEY ACCOUNTABILITIES:

• Minimize error rates.
• Increase in process efficiency
• Improvement in TAT
• Feedback from Stakeholders, by way of Client Satisfaction Index scores.
• Adherence to Bank’s policies, processes, and procedures

Job Context:

Core Responsibilities

• Handling of the WM Investments Helpdesk
• Receipt and processing of the Investment Subscription and Redemption documents for all investment products in Wealth Management system (alpha) and provider websites.
• Client Import in Alpha
• Opening Investment accounts
• Mapping the RM to the concerned clients in Citrix.
• Call back validation for deals
• Price Feed upload in Alpha
• Issuing Trade Confirmation
• AMC Maker on Alpha
• Inputting the fund transfer for crediting/debiting Vostro accounts for dividends and coupons.
• Inputting the fund transfers for manual coupon and dividends proceeds.
• Updating the market value for platform products in Citrix.
• Checking and dispatching Portfolio statements for WM Customers on Quarterly basis and responding to Ad-hoc request
• Coordinating with FAB IT to sort Alpha and Portfolio statement issues.
• Sending EOD Leverage docs to Credit
• Scanning and filing old deal documents
• Performing ICCS inward cheque referrals for wealth customers.
• Preparing the manual file for executed deals and PD charges through SMS / Email
• Liaise with the various units like Credit Admin / TED / Private Banking Operations / FCIS/ Transaction Banking Operations / Compliance for the processing activities.
• Preparation of Balance Confirmation Letter / Reference Letter / Investment Confirmation Letter
• Participate in all process improvement initiatives to bring efficiency and effectiveness
• Handle all returned cheques for T32 customers from Branch and CDM
• Handle all the Deferral cases and prepare Bi-Monthly Deferral MIS
• Preparation of Letters/Correspondence to the customers
• Additional tasks assigned by the Department Supervisor/Manager.

Internal Collaboration

·        Develop positive relationships with inter connected departments (RCAD, Products, Banca- assurance, IT, Sales Co-ordinators) in order to provide better service and meet customer expectations

• Coordinating with Internal users and IT team with regards to system issues and resolving them in order to enhance the system.

Policies, Systems, Processes and Procedures

·        Initiate ideas for new process developments and existing process enhancement and ensure they are implemented with correct approval procedure adhering to Bank’s rules and regulations.

MIS and Reports

• Prepare periodic MIS/Business Reports for wealth operations which details the complete activities performed by the team

People Management Responsibilities

• Share knowledge and train about the particular process or activity to another team member during cross training and Job rotation.

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

• Bachelor’s degree in Finance/Accounts or equivalent or HSSC with minimum 5 years relevant experience.

Minimum Experience

• Preferably 3 years of experience in a bank/financial institution with exposure to wealth/consumer operations and account services preferably in a multinational, with at least 1 years in a similar position
• Speed, accurate and effective communication skills in both verbal and written presentation and correspondence