First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

JOB PURPOSE:

To supervise and handle all aspects of property management such as issuance of contracts, contract renewal, break-lease, short-lease extension and termination of contracts for the residential property portfolio in Abu Dhabi, to maintain the optimum occupancy rate and retain high levels of tenant/landlord satisfaction.

ACCOUNTABILITIES:

Team Supervision

• Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on the job training and constructive feedback to assigned team to support their overall development.
• Promote the organisation’s values and ethics in all activities within the team to support the establishment of a value driven culture within the bank.

Budgeting and Financial Performance

• Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

Policies, Systems, Processes & Procedures

• Provide inputs and implement policies, systems and procedures for the assigned team so that all relevant procedural/legislative requirements, are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement 

• Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reductions.

Reporting 

• Prepare sectional statements and reports timely and accurately to meet FAB and departmental  requirements, policies and quality standards.

Job Specific Accountabilities

• Manage the PM team responsible for issuance of contracts, renewal and termination of contracts for the Abu Dhabi property portfolio.
• Ensure the operational PM procedures defined in the Operations Manual are complied with and the appropriate documentation is raised.
• Oversee the connection/disconnection of utilities, water and electricity, and registration for existing properties under management, depending on the status of the contract.
• Ensure that registration with Tathweeq for all new projects, or existing properties under management.
• Ensure that all properties under management have valid insurance cover to mitigate any financial risk to the stakeholders.
• Ensure property file is created with copies of all relevant documentation and forwarded to the Real Estate Finance & Operations department on completion.
• Ensure renewal notifications are issued to individual tenants three months prior to expiry of contracts.
• Handle renewal of contracts, process rent reduction requests, short lease extensions as per the procedures outlined in the Operations Manual
• Collect all administration charges pertaining to the issuance, renewal or termination of contract.
• Handle all enquiries from existing tenants relating to property management.
• Ensure collecting required documents from the customers.
• Receive and log into CMS any service request or complaint from an existing tenant on receipt to ensure service levels are maintained.
• Conduct regular site visits to ensure properties are maintained to the required quality standards.
• Ensure the PM team deliver an engaging and unified customer experience to prospective and existing landlords/tenants.
• Ensure collecting VAT charges from commercial leases.
• Ensure that all data input properly while property take over and replacing cheques.
• Receiving complaints from walk in customers and CMS.
• Communicate with related departments.
• Communicate with customers through calls and circulars in the properties.
• Handle portfolio with all necessary follow up (due for renewal, complaints, and reports) and ensure that team doing the same.

Specific Accountability

• Follow all issues related to Municipality and ADDC.
• Resolve any complaints from either landlords or tenants.
• Handle and address any local Government issues.
• Initiate any legal cases, logging and following up the case with the Legal team and the assigned lawyer’s office

Minimum Qualification

• Bachelor’s degree in Arts (BA) or Sciences (BS) or another related discipline.

Minimum Experience

• Eight years’ relevant experience in the property management or leasing environment with  at least  three years in a   supervisory  position in the Real Estate function.