First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

JOB PURPOSE:

Support the department in the process of product development, portfolio management and retention of FAB Islamic financing-based products, learn about pricing control techniques  and the process of managing after sales Service

KEY ACCOUNTABILITIES:

Core Responsibilities:

 Understand all departments workflow, fulfil special task with responsibility. 

Specific Accountabilities:

Understand below departmental workflow and become active member in supporting team:

NHL On-boarding:

Understanding to government scheme

NHL after Sales:

NHL Post-Handover Services

NHL Performance Bond Issuance / ASL After sales service:

Performance Bonds Issuance process

ASL Customer handling and Process

System understanding to check Queries   

Mortgage After Sales Service FAB Islamic:

End to end customer service and process understanding of 13 Core process.   

Restructure of Financing

System understanding

Product development:

How to lunch new product, end to end understanding.

Maintenance of Existing product

Manage Special projects  

Portfolio Management:

Understanding of the portfolio “retain and grow”.

Pricing Control Management

How to build X sell campaign

How to build X – Sell Campaign to Increase revenue

Leads Management

PBG collaboration Management

How to prepare Business Case

Understanding to Product Profitability    

Disbursal reports

Portfolio reports

CRM System Management and understanding

Reports Extraction

How to prepare Weekly report and Presentation

Telephony Sales - Islamic BDU:

Understanding of Sales method

Sales through Telephony

Telephony Team management

Policy understanding  

Minimum 0-1 years’ experience in a similar role with a proven track record

Fluent in written and spoken Arabic plus reasonable level of written and spoken English.

Strong interpersonal Skills.

 Demonstrate track record of improving customer satisfaction and driving change.

Excellent Customer Service and People management skills.