Analyst, Fraud Prevention - Complex Investigations

  • Full-time
  • Sub Division: Fraud Risk & Investigations
  • Division: Group Risk Management

Job Description

The Fraud Ops Specialist – complex incidents will be responsible for reviewing and resolving  complex fraud incidents which require stringent due diligence and eye to detail  

Core Responsibilities

  • Respond to complex fraud alerts generated by fraud prevention & monitoring systems including internal/external entities
  • Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
  • Resolve highly complex issues directly with client, or third parties
  • Monitor process workflow and quality and recommend new options to enhance productivity as required
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation, customer convenience and adherence to bank policies

Specific Accountabilities

  • Daily reviews of alerts generated by fraud prevention & monitoring systems
  • Reviews of queued transactions, for manual decisioning (cancel, approve), on need basis
  • Minimize the risk to the business and the customer with a strong focus on process controls and fraud detection
  • Perform enhanced due diligence, manual ID verification, for end-users to gain access to additional services
  • Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies and procedures



·       5+ years of experience within customer onboarding, screening, transaction monitoring, fraud detection, SAR filing and reporting, customer exits, financial crime audit

·       Experience building, analysing, executing and changing complex business processes designed to solve important business problems.

·       Logical thinker and have a very strong attention to detail.

·       Certified Fraud Examiner, AML related certification

Privacy PolicyImprint