The Fraud Ops Specialist – complex incidents will be responsible for reviewing and resolving  complex fraud incidents which require stringent due diligence and eye to detail  

Core Responsibilities

• Respond to complex fraud alerts generated by fraud prevention & monitoring systems including internal/external entities
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Monitor process workflow and quality and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation, customer convenience and adherence to bank policies

Specific Accountabilities

• Daily reviews of alerts generated by fraud prevention & monitoring systems
• Reviews of queued transactions, for manual decisioning (cancel, approve), on need basis
• Minimize the risk to the business and the customer with a strong focus on process controls and fraud detection
• Perform enhanced due diligence, manual ID verification, for end-users to gain access to additional services
• Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies and procedures

·       5+ years of experience within customer onboarding, screening, transaction monitoring, fraud detection, SAR filing and reporting, customer exits, financial crime audit

·       Experience building, analysing, executing and changing complex business processes designed to solve important business problems.

·       Logical thinker and have a very strong attention to detail.

·       Certified Fraud Examiner, AML related certification