AVP, Transformation Initiatives

  • First Abu Dhabi Bank Abu Baker Al Siddique Branch, Dubai, United Arab Emirates
  • Full-time
  • Division: GCOO
  • Sub Division: Group Customer Experience and CB Transformation

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

The role holder is responsible for managing the future Transformation projects related to PBG.

The role holder is responsible for developing and maintaining a comprehensive roadmap and program manage execution by Businesses and other Bank stakeholders.


Strategy Development and Implementation

Develop and direct the implementation of the functional strategy ensuring alignment to group strategy, FAB vision, mission and corporate objectives.

Ensure that functional strategy and related strategic plans are developed and implemented, which are aligned with the vision and mission of the bank.

Ensure the provision of subject matter expertise for the assigned domain and provide counsel to FAB leadership on all related areas to facilitate the achievement of FAB strategy and functional strategies.

Leads key transformation projects, e.g. rethinking/ redesigning of key PBG customer processes, fixing priority customer pain points highlighted through customer feedback, or other key transformation initiatives

Develops a roadmap for comprehensive redesign of acquisition and service processes

Manages the full life cycle of project management including planning, execution and handovers


Manage the effective achievement of functional objectives through effective leadership and by setting of individual objectives, managing performance, developing and motivating team to maximise performance.

Lead the talent development initiatives for the assigned function, collaborating with discipline experts and thereby ensure the availability of talent to fit business requirements.

Act as a role model and drive adherence to organisational values and ethics by employees of the assigned function to ensure the establishment of a value driven culture within the bank.

Lead a team and manage their work streams and work plans towards execution of target milestones

Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.

Provide on-the-job training and constructive feedback to assigned team to support their overall development.

Promote the organisation’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.


Change Management

Lead the Transformation projects / platform fixes for PBG such as manual workarounds, BRD gaps, required business tools and enablers and UAT.

Lead the management of change through continuous improvement of functional systems, processes and practices taking into account global standards and changes in the business environment which demand proactive action plans.

Proactively identifies and provides solutions for any strategic delivery risks and issues

Defines and maintains list of PBG transformation initiatives, and cascades FAB-wide transformation initiatives into PBG as required

Articulates and strategize transformation initiatives into an actionable roadmap across PBG Businesses highlighted through customer feedback, or other key transformation initiatives

Delivers high quality output in a timely manner by checking the progress of the projects against timelines and output against the quality parameters set by the Group

Ensures quality delivery by vendor as per the bank guidelines, in case of outsourced development & delivery areas


Ensure that all functional reports are prepared timely and accurately and meet FAB requirements, policies and quality standards.

Package and present progress, next steps and challenges regarding projects to the management as and when required

Ensures timely program reporting is in place and distributed to key stakeholders/SPOCs in order to drive and influence informed decision making around priorities  

Leverage central function support teams to implement the projects (IT, Ops, Credit, etc.)

Ensures quality delivery by vendor as per the bank guidelines, in case of outsourced development & delivery areas

Proactively identifies and provides solutions for any strategic delivery risks and issues

On time delivery of projects

Achievement of no. of projects target

Smooth operation of projects & project management

Timeliness and accuracy of reports


  • Bachelor’s degree with relevant knowledge and experience of Retail Banking, Product & Services
  • Sound Compliance, Ops or Product or Sales Governance background
  • Good communication & Interpersonal skills
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