Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

The Fraud Ops Specialist – complex incidents will be responsible for reviewing and resolving  complex fraud incidents which require stringent due diligence and eye to detail  

Core Responsibilities

• Respond to complex fraud alerts generated by fraud prevention & monitoring systems including internal/external entities
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Monitor process workflow and quality and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation, customer convenience and adherence to bank policies

Specific Accountabilities

•   Daily reviews of alerts generated by fraud prevention & monitoring systems
•   Reviews of queued transactions, for manual decisioning (cancel, approve), on need basis
•   Minimize the risk to the business and the customer with a strong focus on process controls and fraud detection
•   Perform enhanced due diligence, manual ID verification, for end-users to gain access to additional services
•   Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies and procedures

Threshold Qualifications : 

• Graduate
• Certified Fraud Examiner, AML related certification

Years & Nature of Experience : 

•   5+ years of experience within customer onboarding, screening, transaction monitoring, fraud detection, SAR filing and reporting, customer exits, financial crime audit
•   Experience building, analyzing, executing and changing complex business processes designed to solve important business problems.
•   logical thinker and have a very strong attention to detail.

Value-based Behaviors : Trusted, Knowledgeable, Collaborative

Technical Competencies : 

• Knowledge of banking products and channels
• Knowledge of fraud schemes
• Oral and written Communication skills