Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry

JOB PURPOSE:

• Oversee TFU & HR & BPark BAU processing team and the work-flow
• Increase operational quality / efficiency
• Plan & organize Roll out of services
• Manage/ Maintain services standards and assisting to review the policy & procedures
• Verify vendor invoices
• Checking to ensure business has been informed for their yearly budget & year -end provisions
• Review key reports
• Oversee Quarterly auditing Vendor (Info Fort) warehouse
• Conduct regular process audits on key choke points laid pout by Head of Records

KEY ACCOUNTABILITIES:

Generic Accountability

TASK /RESPONSIBILITIES

Controlling & Managing the TFU & HR scanning team for smooth work flow

• Check daily functional control checklist of the team members
• Ensure proper delegation of work
• Ensure the system is available for the business day, breakdown if any report to ITD

Reports & Audit

• Request and review all key reports
• Conduct random process audit checks

 Plan and Organize Roll Out of Services to new Business Units / Dept.

• To create the library for the new business units with the ITD as per the requirements
• Manage the Trial and error phase before go live
• Involve in the meeting with the Business Clients when required
• Ensuring a high standard of customer service. Clear and constant communication.

Manage / Maintain Services Standards provided by DMC

• Ensure all Service Agreements periodically reviewed and updated and uploaded in QPR portal
• Ensuring adherence top policies and procedures

 Vendor invoices:

• Ensure all monthly invoices for all business clients has been prepared and submitted to INVOICE Department to process and pay the vendor
• Investigate if any pending invoice not yet settled to the vendor

 Budgetary

• Coordinate with FCD to book the year end provision for head of Depts
• Notifying business owner to prepare their proposed budget for the coming year

QUALIFICATIONS & EXPERIENCE:

• Graduate Degree
• MS Office

Basic knowledge of:

• Banking Operations/Process
• Information Technology - Process
• Records Management (Optional)
• Ability to develop and establish efficient and highly productive work
• Self-motivated, Energetic, Flexible, Dynamic, Problem-solver, ready to work in a challenging atmosphere
• Effective communicator and possess customer handling skills
• Good understanding of risk identification and control is a pre-requisite for the job
• Strong people management skill