AVP & Lead, Collections
- Full-time
- Sub Division: Credit and Collections - Consumer Banking
- Division: Group Credit
Job Description
To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool.
Strategic Responsibilities
• Supervise and manage a team of collectors to ensure that the collection targets are met.
• Implement collection strategy, techniques and procedures at various delinquent stages of the accounts.
• Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills.
Core Responsibilities
• Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.
• Assist in creating an incentive structure to ensure that good performers are rewarded.
• Ensure capacity planning is in place and a load-balancing is done for the unit.
• Review the collection reports on a daily basis and discuss the performance with the team.
• Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country
• Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria.
• Ensure low risk Audit rating for the unit.
• Ensure that the team targets are met on a monthly basis
• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections.
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.
Key Performance Indicators :
- Adherence to Collection Policies and Procedures
- Adherence of Collection Targets / Budgets
- Ensure compliance whilst dealing with Customers
- Nil High Risk Audit observations.
Key Interactions :
Internal
- Collections Team Leaders, Managers
- Consumer Banking Operations
- Branch Managers,
- Auditors
External
- Collection Agencies
- Lawyers and other Government Authorities
- Companies on the Target Listing,
- Customers / Representatives
Qualifications
- Bachelor’s Degree
- Minimum of 10 years of experience in consumer banking with at least 5 years in a supervisory role