Senior Engineer- Network Operations

  • Full-time
  • Sub Division: Group Information Technology
  • Division: GCOO

Company Description

Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.

Job Description

Generic Accountability

  • Senior Engineer as part of the Core Delivery team aligned to a particular service
  • Ideally through experience you will enhance your skills across multiple specialisations

Specific Accountability

  • Works across multiple Service Delivery Teams

Specialisation:

Software Development

  • Test
  • Support
  • Network
  • Security
  • Application
  • Platform
  • DevOps
  • Cloud
  • Data
  • Database
  • Infrastructure

Qualifications

  • 5-10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management)
  • Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
  •  Ability to coach and guide the team of Engineers or other Service Management Staff
  • Ability to identify requirements and create a solution architecture that meets identified requirements
  •  Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it
  • Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase
  • Improves team operation practices by incorporating best practices
  • Successfully launches new features or re-architects old features. Begins to balance technology with business value
  • Provide specialized hardware/ software/ network problem diagnosis/ resolution for customer’s Network.
  • Knowledge on cloud networking (AWS and AZURE)
  • Knowledge of AWS and AZURE architectural principle and key networking services such as AWS Global Infrastructure, VPC, S3, EC2, Route 53, Transit Gateway, Direct Connect.
  • MS Azure VNET, VNet-Peering, Private Link, vWAN, Express route, Firewall, Load Balancer.
  • Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others
  • Investigate and help resolve issues on customer’s network and IT estates using agreed troubleshooting methodologies
  • Manage support cases to enable fast resolution that exceeds our customers’ expectations
  • Using the central document repository, to ensure knowledge sharing across the team and enable best practice
  • Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre
  • Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meeting KEY BUSINESS CHALLENGES.
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
  •  Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to do so at all times.
  • Ability to lead design/configuration/deployment of network projects
  • Should have very sound knowledge on Networking technologies
  • Routing, switching and wireless technologies and corresponding protocols
  • IP services like ACL, High availability
  • NAT, VPN setups, Encryption methods and technologies, MPLS Configuration
  • Experience in troubleshooting and fixing common misconfigurations as well as doing Root Cause Analysis for any of the above technologies
  • Ability to communicate (verbally and in written communication) effectively with FAB and internal team, IT leadership and support teams during conference calls.
  • Ability to implement changes as required based on the nature of issue. Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • Hands-on experience in designing interactive applications, automation solutions, or service management solutions (Cisco DNA, Cisco Nexus Dashboard, MSO, IPAM tool)
  • Identifies and evaluates new technologies for implementation
  • Strong analytical and reasoning skills with an ability to visualize processes and outcomes
  • Experience in system performance monitoring and tuning
  • Continually improves system monitoring and alerting
  • Identifies and fixes the security vulnerabilities
  • Integrates software or existing solutions with existing systems
  • Ability to develop test plans and quality assurance procedures
  • Recommends changes in policies and procedures
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