Service Owner, Data Center Management

  • Full-time
  • Sub Division: Group Technology
  • Division: GCOO

Company Description

First Abu Dhabi Bank (FAB)

Ready to join our exciting transformation at the biggest bank in the Middle East? Now is your chance! By being part of our journey here at FAB, you can make a real impact on customers, employees, shareholders and communities. In return, you’ll have everything you need to be part of the #growstronger movement. If you’re looking for a career that will help you stand out, kindly apply.

Job Description

JOB PURPOSE:

In this role, the candidate will be managing diverse teams responsible for all aspects of managing Bank’s UAE and international Data Centers’ physical infrastructure, as well as providing structured cabling services across the Bank’s branches and offices.

JOB DIMENSIONS:

Revenues/ Budget : -

Direct Reports : 1+

Indirect Reports : -

KEY ACCOUNTABILITIES:

This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section.

  • Responsibilities include overseeing maintenance, repair, installation and operation of the facilities as it pertains to electrical systems, mechanical systems, capacity planning, project management, new buildouts, and all other aspects of data center facility operation.
  • Provide leadership to the local Data Center Facilities teams with a broad set of responsibilities; manage tactical and strategic activities with focus on continuous service improvement
  • Operate and maintain Bank’s Data Centers to assure 100% uptime to internal and external customers
  • Ensure that Data Centers comply with all local, state, and federal health, safety and regulatory requirements
  • Operate Data Center equipment to obtain maximum effectiveness and efficiency (safety, cost, equipment longevity, and reliability)
  • Participate in all Change Management processes including risk assessment and procedural development and review

Job Context

(Specific accountabilities unique for the role which are not covered in Section 4)

Specific Accountability

The candidate will be responsible for managing activities of the teams while working in collaboration with network operations, security operations and various other internal and external teams and parties. 

Health & Safety :  

FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY:

Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.

Authorised to take decisions as per the approved authorisation matrix.

Qualifications

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

Bachelor of Science in Engineering (Mechanical or Electrical) or equivalent degree

CFM (Certified Facilities Manager) or equivalent facilities management certification desired

Minimum Experience & Skills

Strongly preferred experience: supporting Banks and other financial institutions, federal agencies 

 5-10 years of DC facilities experience in mission critical environments with 3 years in a supervisory/management role.

Strong management and leadership skills.

Extensive knowledge of Data Center critical systems, including diesel generators, UPS systems, fuel systems, switchgear, power distribution equipment, chillers, computer room air handlers, fire detection/suppression and building monitoring systems

Must have the ability to make solid business decisions in a dynamic and fast-paced environment

Must display confidence in critical situations

Team player with excellent consultative and communication skills and the proven ability to work effectively with internal and external clients, vendors and consultants

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