Officer, Customer Service

  • FAB Islamic Dubai Branch, Riggat AlBateen, Deira - Dubai, Dubai, United Arab Emirates
  • Full-time
  • Division: Consumer Banking Group - UAE
  • Sub Division: FAB Islamic Finance and NHL

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Meet and Greet Customers, provide extensive customer services in a professional and customer centric approach. Support the Branch Assistant Manager/Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

ACCOUNTABILITIES:

Provide assistance in supporting the Branch Manager / Assistant Manager on implementing change initiatives. 

Ensure processing error free transactions in a timely manner.

Encourage the customer to use the digital platforms  to improve the service efficiency/experience and educate the customer how to use the APP

Receive and process the customer requests within the predefined timelines.

Generate leads/referrals from walk-in customers and route to Islamic branches.

Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.

Processing error free transactions in timely manner such as file quality, follow up,etc

Up to date product knowledge and processes with respect to FAB Islamic Distribution - Islamic & NHL .

Customer needs to be served within the predefined average service time frame 20min

Agree on assigned targets with the Branch manager / Assistant Manager.

Engage with the customers who are waiting for their turn and treat the customers in professional manner

Ensure proper record control maintenance for customer related documents, signed agreements and etc. as per FAB guidelines and defined SOP’s.

Qualifications

Bachelor’s degree in Accounting or related discipline

Minimum Experience:

3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

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