First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

The role holder is responsible to Manage Digital Self-Serve network and to participate in projects of key strategic agenda of Branch Transformation, including implementation of new digital technology. The role will focus more on strategic delivery of Digital Self-Serve (CDMs, Biometrics , Tablets ,Robot greeter) within optimum model in line with bank vision.

Core Responsibilities:

• Implement plans to ensure that the Self Serve performance is in line with the KPI and maintain the highest service standards.
• Manage the Digital Self-Serve by evaluating the performance and ensuring that it meets the set objectives of the department.
• Ensure that the visual representation of the Digital Self-Serve is in line with the bank’s image and policies.
• Handle upcoming projects pertaining to Digital Self-Serve and ensure that the assigned timelines are attained as requested by the senior management.
• Coordinate with PB finance team to perform monthly accruals exercise.
• Identify, plan and prepare business case, and execute new opportunities to improve self-service experiences for our customers that are aligned to the overall strategy.

Key Performance Indicators:

• Reduction in ATM /CDM Customer complaints
• Submission of control reports on time
• Ensure FLM /SLM as per average level
• Follow up and resolution of defects reported by ATM care
• Ensure ITD related systems are up and running 24/7

• Bachelor of Science in Business Administration, major in Finance.

Skills and Competencies:

• Strong banking experience (Sales, Customer services etc.)
• Experienced in working through the business and operating model implications of digital 
• Verbal and written communication skills
• Organizational abilities