Team Leader, Portfolio Sales

  • Full-time
  • Sub Division: CB Sales & Distribution
  • Division: Consumer Banking Group - UAE

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

Core Responsibilities

Portfolio Development

  • Supports the implementation of sales strategy for credit card portfolio build-up
  • Supervises the implementation of portfolio products such as balance transfer, quick cash, SI ,insurance, Supplementary Cards, Credit Shield , Easy Buys to be sourced through Business Development Unit
  • Manages the team to increase productivity and enhance portfolio
  • Conducting Everyday FAB Way meetings /huddles to ensure that team members are up to date on product features and promotions.
  • Ensure assigned revenue targets are met within assigned zone
  • Implements processes and coordinating with all internal and external relationship for all the mentioned initiatives
  • Presents new products and services and enhance existing relationships
  • Arranges and participates in internal and external client debriefs
  • Ensure that data is accurately entered and managed within the CRM and other sales management system
  • Track and records activity on accounts and help to close deals to meet these targets

Internal Collaboration

  • Develops service level targets and manages the coordination of the section with other departments to meet client service expectations
  • Engages with key stakeholders including Operations, Technology, Branches, Legal, Risk etc to deliver timely and effective level of client experience to our clients

Policies, Systems, Processes & Procedures

  • Implements departmental policies, systems and procedure so that all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost effective service 
  • Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account ‘international leading practice’, improvement of business processes, cost reduction and production improvement.
  • Adhere to the Standard Operating Procedures, Policies, Code of Conduct and Service Standards of the bank, ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.

People Management Responsibilities

  • Defines goals and key performance indicators for each member of the team and ensure effective implementation of the FAB performance management process
  • Develops talent within the team by providing guidance and coaching to achieve the defined goals

Qualifications

  • Bachelor’s degree in business administration, finance, banking or a related major field of study
  • Minimum of 3 years of experience in business development activities in consumer banking
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