Director of Operations

  • Reynoldsburg, OH, USA
  • Full-time

Company Description

Chick-fil-A Reynoldsburg is scheduled to open its doors in September 2021.  It will be lead by an Owner/Operator who has been with the brand for over 10 years.  He started his Chick-fil-A journey in high school and worked his way up to becoming an Owner/Operator in 2018 where he has successfully run Polaris Fashion Place Mall Chick-fil-A.  He married his high school sweetheart who also worked at Chick-fil-A and has continued to have an influence at his store.  They are excited to be opening their first stand-alone location in Reynoldsburg, where they will employ close to 200 individuals.  The Owner/Operator loves developing his staff into better versions of themselves by consistently challenging his team to learn, grow, and succeed both personally and professionally while impacting results and building strong relationships.  Their core values consist of connecting with their guests, achieving more than is expected, respecting each other, establishing a legacy, and seeking feedback (C.A.R.E.S.). He strives to create an environment where everyone feels cared for and enjoys coming to work to produce crave-able food for their guests.   

**FireSeeds is the recruiting firm partnered with Chick-fil-A Reynoldsburg. You are applying to Chick-fil-A Reynoldsburg Director of Operations position.

Job Description

Chick-fil-A Reynoldsburg is seeking a Director of Operations to lead all operational facets of the restaurant.  The Director of Operations will be one of the most centered roles in the restaurant, and this person will have high-level responsibilities such as business planning, growth strategies, and directly coaching other leaders. This is an excellent opportunity for an individual who is eager to make an impact and is driven to exceed expectations. This leader will have the ability to influence the restaurant by developing team members/shift leaders, implementing business processes and systems, and executing business acumen and strategy.  This individual will also have the opportunity to make a lasting impact on guests and the community.  We are looking for a self-directed leader with a growth mindset and hunger to take ownership of high-level responsibilities and create a strong vision for Chick-fil-A Reynoldsburg. First, this leader will learn all aspects of Chick-fil-A, so he/she can understand each facet of the business and begin to think strategically for the business.  This leader must have high emotional intelligence, the ability to build strong relationships, grit, energy, attention to detail, and a strong passion to see the business succeed.  Not only will this leader be joining one of the fastest-growing brands in the nation, but he/she will have the opportunity to create and implement strategy for a multi-million dollar business!  

 

POSITION KEY RESPONSIBILITIES

  • The initial 3-6-months will be all hands on deck as the restaurant opens (90% operations) - assisting in all aspects of the business and then will begin to settle down into a rhythm 
  • 60% of Time Spent in:
    • Leadership Meetings
    • Thinking strategically for the business: Checking daily business metrics - is the restaurant on track with projections - making needed adjustments (order accuracy, speed of service, recruiting/retention, food safety, etc)
    • Problem solving, developing new systems 
    • Create quarterly S.W.O.T. analysis for the business
    • Leadership development of self and staff
  • 40% of time spent working in the restaurant in a leadership position, coaching and developing team members and other leaders providing consistent and formal accountability and feedback
    • Oversee restaurant operations and business strategy
    • Execute and maintain a clean and organized restaurant to promote food safety and minimize waste 
    • Deliver amazing food in a timely manner
    • Own food cost results, labor percentage, productivity and all customer experiences
    • Communicate consistently, clearly and kindly
    • Solve problems in the restaurant (staff, equipment breakdowns, etc.) 
    • Assess systems and implement new ideas for improvement
    • Execute LEAN in all areas
    • Uphold the Chick-fil-A standards and policies - oversee culture in the restaurant

Qualifications

  • Bachelors degree in Business preferred (MBA is a plus) 
  • Proven track record of Operational Execution - overseeing multiple teams, hitting metrics
  • Restaurant experience preferred
  • Experience developing leaders
  • 1-4+ years of working/leadership experience (business, athletics, clubs, ministry, etc.)
  • Strong time management
  • Detailed-oriented
  • Ambitious
  • Career-oriented
  • Multitasker
  • Organized
  • High-energy
  • Ability to work in confined spaces 
  • Desire to care for others. Strong relationship builder
  • Systems thinker and problem solver
  • Results oriented and able to work in a very fast-paced, high-stress environment
  • Professional in appearance, communication, and actions
  • Passion for people and providing world class service
  • Servant-hearted, respectful, honest, trustworthy, team mentality 
  • Ability to motivate others and create structure
  • Entrepreneurial and growth mindset (ability to come in as a “change agent”)
  • Self-directed and driven leader with mindset of continuous improvement - strategic, analytical and forward-thinking mindset
  • Willingness and humility to serve others first 
  • Strong Communicator (ability to motivate and lead team members)

Additional Information

  • Monday- Saturday | 50-60 hours/week initially | Sunday and one additional day off each week
  • During the first 30-60 days, this leader will be rotating through all facets of the business in order to learn alongside, serve and interact with team members.  Expect to rotate between opening and closing shifts in order to meet all team members.
  • Overview: Spend each day thinking for and leading a fast-paced, ever-changing, multi-million dollar business. You will push team members to be their best while delivering excellent customer service. You will wear multiple hats and have your hand in innovation and strategy, vision, customer service, and goal setting to ensure core restaurant operations are meeting/exceeding Chick-fil-A’s high standards.