Training Director

  • San Jose, CA, USA
  • Full-time

Company Description

FireSeeds is the recruiting firm partnered with Chick-fil-A. You are applying to the Director of Training position with Chick-fil-A.

Located in San Jose, CA, Chick-fil-A Monterey and Tully Road is operated by Shannon Balderas, who has led the organization from a volume of 3.9 to 10.3 million. Since opening in 2014, Shannon has consecutively increased store sales and currently ranks 13th out of the entire Chick-fil-A chain. Prior to joining Chick-fil-A, Shannon served in the Peace Corps and as a Police Officer, but always felt drawn to Chick-fil-A’s culture and mission. Through cultivating a positive work environment, embodying servant leadership, and creating a remarkable experience for both team members and customers, Shannon is passionate about investing in and developing her 105+ team members. Join a team who embodies the core values of Integrity, Strong Work Ethic, Growth Mindset, Servant Leadership, and Hospitality.

Job Description

The Training Director is an exciting opportunity for those who want to champion operational excellence through developing and training top-level talent. The ultimate goal for this role is to drive the restaurant’s recruitment and training efforts through new hire on-boarding, continual recertification, and remedial training of existing team members. After spending an initial 30-45 days learning the basics of the business, this individual will be promoted into the Training Director role. In gaining additional knowledge and mastering the ins and outs of the Chick-fil-A operation and training procedures, this individual should be fully prepared to take ownership over all processes related to people recruitment and development within the first 3 months! After 2-4 years of learning and adding value to the business, this leader would be prepared to pursue owning their own Chick-fil-A franchise.

POSITION KEY RESPONSIBILITIES

  • Lead teams of up to 35 team members on a shift 
  • Recruit and hire new team members and leaders
  • Schedule and conduct interviews and coordinate new hire training schedule
  • Identify gaps in training and implement training plans to improve operational success
  • Train, coach, and supervise a team of 6-8 certified trainers and hold them accountable
  • Conduct team member evaluations with direct supervisor
  • Create a system to track state-required courses and re-certification training for team members 
  • Retention initiatives; focus on positive employee experience
  • Ensure a top-tiered training and development program
  • Maintain vision alignment with the Operator and leadership team

Qualifications

  • Bachelors Degree Highly Preferred 
  • 1-3+ years of leadership and management experience
  • Passion for training, coaching and development 
  • Humble; willing to do tasks that others might consider beneath them
  • Provides excellent customer service; evident that you love what you do
  • Enjoys leading a team in a fast paced environment 
  • Self-directed, dependable leader with strong time-management skills
  • Ability to obtain the knowledge and skills of every position in the operation
  • Embodies servant-leadership and growth-mindset
  • Hard-working, detail-oriented individual who will take ownership 
  • Perceptive and able to determine needed ongoing changes to the business 
  • Effectively coach and give feedback with enthusiasm and energy
  • Positively impact the people and culture with high integrity and purpose

Additional Information

All your information will be kept confidential according to EEO guidelines.