Hospitality Manager

  • Bowie, MD, USA
  • Full-time

Company Description

Rob Herold is proud to be the Owner/Operator of Chick-fil-A Bowie Marketplace in his hometown of Bowie, Maryland. Rob began his career with Chick-fil-A as a high school student and worked his way up while earning his college degree. He has been an Owner/Operator for 9 years now with the past 2 years at his current location. Rob leads his team of 70 employees to create the most loving environment while providing every customer with the fastest, freshest, and friendliest service. This is why his restaurant is seeing rapid sales growth and looking to add leaders to grow to the next level. The sense of family and teamwork at Chick-fil-A Bowie Marketplace makes the challenging work very rewarding. Join this growing team that strives to produce remarkable results! 

Job Description

The Director of Hospitality at Chick-fil-A Bowie Marketplace will be responsible for facilitating successful business operations in the Front of House which will include leading team members and assistant managers, providing a remarkable guest experience, and setting competitive goals for growth in their department. This leader will be intentionally mentored and developed by Rob over the next 2-3 years to learn the Chick-fil-A business to pursue the opportunity to become a Chick-fil-A Owner/Operator themselves. The Director of Hospitality will also have the opportunity to mentor and develop their team. Coaching and training team members, planning for the business, and facilitating meetings are a few ways this will be accomplished. We are looking for a leader who can confidently participate as part of the leadership team of a multi-million dollar business. 

Key Responsibilities:

  • Ensure excellence in the Front of House Operations by leading the team to deliver remarkable service 
  • Coach and train team members, and facilitate team meetings
  • Assist leadership team in setting quarterly goals and assessing monthly progress
  • Be innovative in identifying/implementing areas of improvement in the business 
  • Balance working in the business and planning for the business
  • Embody our values: Care, Hospitality, Urgency, Growth-Mindset, Ownership, Self-Awareness 


  • Bachelors Degree preferred 
  • Previous restaurant experience preferred
  • 2-3+ years of mid-high level leadership experience
  • People and conflict management skills
  • Ability to think critically, problem solve, and plan 
  • Data processing and reporting skills
  • Desire to work in a team based environment
  • Detail-oriented, organized 
  • Strong communication skills; Ability to delegate and hold people accountable
  • Ability to thrive in a fast-paced and demanding environment; adaptable
  • Desire to grow within Chick-fil-A 
  • Must live within a commutable distance of Bowie Marketplace (25 miles)

Additional Information


Monday - Saturday Availability | 5 days a week | 45-50 hour weeks 

The Director of Hospitality will work 45-50 hours a week. This individual needs to be available to open, work a mid-shift, or close the restaurant depending on the week. They will have Sundays off and one other day off (Tuesday- Thursday) each week. Every Monday from 10-12, all Directors level leaders attend a leadership planning meeting with Rob and will also have a one-on-one meeting with Rob weekly. (Hours of Operation 6:00 AM-10:00 PM)

Benefits - Health coverage is available and it is Blue Cross for Chick-fil-A. $350 towards Healthcare premium per month (after first 60 days). Team leaders can add family members and pay out of pocket for them.

401K available after 1 full year of employment. 3% match

Bonus Opportunity- Directors may receive a monthly bonus (after their first 3 months) based on goals reached

Vacation Time - 2 weeks of Paid Time Off

Holiday Time - Thanksgiving Day, Christmas Day