At FinClear, technology and progress are in our DNA. We are an independent, Australian owned and developed technology and financial services business, specializing in providing trading, execution, clearing and technology solutions to wholesale intermediaries, FinTechs, wealth managers and financial planners.

Our Financial Markets infrastructure could be likened to other major global platforms that deal with massive amounts of data and huge volumes of transactions that are executed in real-time to a vast audience. But unlike others, we own most of our regulatory and technology infrastructure enabling us to partner closely and move quickly to build solutions that are fit for purpose to better assist our clients.

FinClear was established in 2015 with offices now in Sydney, Melbourne and Perth. We’ve almost tripled in size since the mid of 2021 and have further plans to grow with more platforms and services in the pipeline to be released. We have accomplished a lot, but our sights are set on what we haven’t done, and that’s the competitive advantage we offer to our clients and where you come in.

About the role

This Desktop Support Engineer position will see you initially add value by leveraging your skills to support our people that operates within a Windows environment. Overtime, you can also expect to broaden your skills further by getting involved on projects from time to time and learning the different environments we utilize within FinClear. 

Your efforts will ultimately help free up senior members to stand up other exciting projects that not only will fuel us for future success but also offer you exposure in other areas of infrastructure. This opportunity is ideal for someone skilled that enjoys support a Windows environment but wants to broaden their exposure to other parts of the world of infrastructure.

To be considered for the opportunity, you will be required to demonstrate: 

• The ability to be the focal point and provide excellent customer service
• A track record in supporting a Windows environment – 1 to 2 years of experience
• Ability to diagnose and troubleshoot issues across: desktops, laptops, outlooks, mobiles, tablets and more
• Skills working with Active Directory, Office 365
• A willingness and ability to learn

Having additional skills in alignment to our tech stack/ environment would be a bonus:

• Windows, MacOS, Linux
• Microsoft Office Application Suite – Word, Excel, PowerPoint, Teams
• Microsoft SharePoint, OneDrive
• Basic Network Configuration, Analysis and Management
• PowerShell/Batch Scripts
• Atlassian Jira & Confluence
• Exposure to Oracle, Postgres, MS SQL Database
• Audio/Video Conferencing Configuration, Analysis and Management
• Multi-Function Device Configuration, Analysis and Management
• AWS

What you’ll do

At FinClear the Desktop Support Engineer key purpose is to collaborate with the greater infrastructure team to ensure our people are supported and able to leverage the relevant Hardware, Software Applications/ Systems and related Infrastructure to maximise their potential. 

This role will see you work within a team of 12 that is part of a larger cross functional technology team of 50 and growing. Support across BAU and projects being the two key areas of role.

You are likely to:

• Provide onsite and remote support to all staff
• Oversee the IT-related on & off-boarding of staff along with the preparation & maintenance of required hardware and application configuration
• Create & manage user/device accounts
• Provide technical support & rectification of technical issues
• Assist with the support and management of landline, internet & mobile telecommunications   
• Ensure the performance of local area network (LAN) applications, Wi-Fi network & IT infrastructure are optimised across all sites
• Ensure secure IT systems and infrastructure across all platforms and assets
• Maintain accurate ICT documentation & inventory database  
• Work closely with all teams to enhance processes & implement new technologies
• Provide advice and assistance relating to the Standard Operating Environment for end user computing devices systems
• Install equipment & test software applications as required
• Support the roll-out of new applications and solutions

To be considered for the opportunity, you will be required to demonstrate: 

• The ability to be the focal point and provide excellent customer service
• A track record in supporting a Windows environment – 1 to 2 years of experience
• Ability to diagnose and troubleshoot issues across: desktops, laptops, outlooks, mobiles, tablets and more
• Skills working with Active Directory, Office 365
• A willingness and ability to learn

Benefits

What is the secret ingredient to our secret sauce?  

That’s our people and the technology solutions we create, as the business grows, we are also evolving our benefits to one that our people love!

We currently offer: 

• A team that is invested in the success of FInClear and an ESOP for all our employees
• 16 Weeks of gender neutral paid parental leave
• A flexible work environment - we have fantastic new offices where we come to collaborate and have those face-to-face meetings with some days at home 
• An inclusive and diverse working environment for all
• Prioritise mental health with all our staff having free access to our EAP programme including 1:1 session with qualified coaches and psychologists
• E-Vehicles – Novated Car Leasing