Filmhouse Group houses multiple business within the media and entertainment space. The award winning Filmone Entertainment and the dynamic Filmhouse Cinemas. Our mission is "to provide magical experiences through content that entertains and inspires, delivering world-class services and exceptional value to our audience".

The group is supported by a corporate operations management team that ensures our operations area aligned to International Best-Practice.

Essential duties and key responsibilities include the following and other duties as may be assigned:

• To oversee the management of the day-to-day activities of the cinemas.
• To support the business manager in driving daily retail profitability by maximizing RPH & minimizing shrinkage and wastage.
• To proactively manage operational costs on a day-to-day basis.  Support the business manager in the effective management of controllable costs, third-party contractors, and team members.
• To plan, perform, and manage operational tasks within the cinema.
• To continually give feedback to the business manager and colleagues on ways in which Cinema Operations could be improved and to always champion the needs of the guest and team members
• To maximize the performance of all employees by teamwork, motivation, and effective coaching and performance management.
• Undertaking administrative tasks, setting shift rotas, and organizing staff remuneration.
• To propose and prepare, in conjunction with the filmbooking department, a performance schedule plan to meet business plan objectives.
• To drive daily retail profitability by maximizing RPH & minimising shrinkage and wastage.
• Ensure the cinemas meet set audience targets each week/period.

Job Requirements

• Minimum of 3 years in operations management at a supervisory level (retail experience preferred)
• Excellent customer relationship and management
• Must be a good Team player with excellent ability to multi-tasking and able to adapt to varying situations.
• He/She must have the ability to keep abreast of the trend in this field of expertise and make practical application of specialized knowledge in everyday situation.
• Must have a deep understanding of Health and Safety
• Excellent report writing and presentation skills
• Good Microsoft Office, excel and power point usage
• Job knowledge
• Customer Relation Skills
• Negotiation & Networking Skills
• Personal Credibility
• Planning and Organizational Skills
• Communication Skills
• Analytical skills