Member Support Associate

  • 3200 Park Center Dr, Costa Mesa, CA 92626, USA
  • Full-time

Company Description

FightCamp’s goal is to create the ultimate at-home workout experience for busy professionals committed to their fitness goals. In order to do so, FightCamp offers interactive boxing workouts. Workout output is tracked by motion trackers that calculate the speed and the amount of punches thrown during a workout. Since its launched in February 2018, FightCamp’s revenues have doubled every month. FightCamp is funded by Y Combinator.

Want your work to have a huge impact on the business and other people’s lives, as well as shape who you will become both in your work and in your everyday life? We’re funded, generating revenues and are probably the most dedicated team you’ll find.  Our mentality is simple. Work smart, play hard. We are a results-driven team that values autonomy and individual responsibility over hierarchy.

We are looking for other A+ players to join our team. Come shape the future of at-home fitness with us.

Job Description

As a member of the customer success team, this individual will be at the frontlines of our interactions with our customers, answering questions, explaining product benefits, and efficiently resolving issues. The member support associate also drives adoption, identifies customer advocacy opportunities, and secures renewals. They interact directly with members by email, live chat and phone resolving problems and elevating the FightCamp member experience. They are also expected to  identify opportunities to improve the customer experience by providing a feedback loop to the rest of the FightCamp team.


Ever wanted to work for a tech startup? Or even thought of starting your own business one day? This position will take you behind the scenes and will help you learn the ins and outs of growing a business at a fast pace.

 

Job Type: Full-Time (40 hrs/week)

Typical Schedule: Monday to Friday 9:30am to 6:00pm

Salary: $42,000
Location: Costa Mesa, California


 

What You Will Do


Customer Support

 

  • Be an expert on our product offering

  • Communicate with customers across phone, email, chat and/or social media to deliver excellent service, problem solve their issues, and answer product questions

  • Provide technical support, including hardware and software troubleshooting

  • Escalate customer issues to internal teams when necessary (e.g., Operations, Engineering)


 

Customer Success

 

  • Onboard customers, drive adoption, identify customer advocacy opportunities, and secure renewals.

 

  • Represent the voice of the customer to inform our sales process and product roadmap.

  • Think creatively about ways in which we can elevate the FightCamp experience for our members every day.

Qualifications

Must Have:

 

  • Excellent communication skills on different channels (phone, email, face-to face, etc.)

  • Must possess well-developed understanding and use of delegation and organization.

  • Thorough knowledge of FightCamp’s policies and procedures and enforce them accordingly

  • Positive attitude, empathy, patience and a sense of humor.

  • Strong problem solving skills


 

Good To Have:

 

  • 1-2 years of experience working in customer service and/or tech support

  • Boxing or MMA Experience

  • Working knowledge of the Microsoft Office Suite or the Google Suite

  • Experience working with customer support software

Additional Information

Cool Perks & Benefits

  • Free Lunches
  • Free Gym Membership
  • Monthly Team Activities 
  • Health, Dental & Vision
  • 401k