Director, Customer Retention - eCommerce

  • 1, West Hollywood, CA, United States
  • Full-time

Company Description

Fetch Recruiting is a different kind of technical recruiting firm.  Fetch combines a nearly-embarrassing number of years of experience with both technology and recruiting to bring our clients targeted candidates.  Our focus is technical, but we also work on the peripheral roles that touch technology.  Our mission is to maximize the hit ratio, and minimize the sleaze.  With integrity and ethics leading the way, Fetch’s goal is to form client and candidate partnerships with a long-term view. http://fetchrecruiting.com/about-us/  



Job Description

You’ll be part of the Marketing leadership team, focused on data-driven retention and customer experience with the intention of optimizing the LTV. Areas of focus to include:

·      Create and implement a Marketing strategy to build loyalty, increase the lifetime value, engage customers.

·      Use data-driven techniques to determine where the strengths and weaknesses are in the customer experience.

·      Develop and implement a growth strategy, covering all communication channels.

·      Use data to make sure each customer has the experience and communication that makes sense for them as an individual

·      Email Marketing campaigns

Qualifications

  • 8-12 years experience of Marketing with a focus on Customer Loyalty, Experience and Retention
  • Ecommerce required
  • Track record and stats showing increasing LTV due to your strategy
  • Data-driven techniques
  • CRM

Additional Information

All your information will be kept confidential according to EEO guidelines.