Feeding San Diego is a non-profit organization on a mission to connect every person facing hunger with nutritious meals by maximizing food rescue. Established in 2007, Feeding San Diego rescues surplus food from local and national food donors before it goes to waste and gets it to people facing hunger in San Diego County. It is the only Feeding America partner food bank in the region.

Feeding San Diego is dedicated to building a team that reflects the diverse county we serve, including those with varying backgrounds and life experiences. Applicants who strengthen our team through personal knowledge of poverty and food insecurity, as well as members of marginalized groups, are encouraged to apply.

POSITION SUMMARY

The Direct Services Coordinator supports the operation of food distribution programs run by Feeding San Diego, ensuring efficient, effective, and equitable delivery of food and resources to the community. This role involves coordinating with various departments, managing logistics, overseeing and managing strong relationships with volunteers, partner organizations, and distribution sites. The Direct Services Coordinator plays a crucial role in ensuring the success of the food bank’s mission to connect every person facing hunger with nutritious meals by maximizing food rescue.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties and responsibilities listed below are representative of the knowledge, skill and/or ability required, but do not represent all job functions that may be required to be performed by this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Oversee the efficient and equitable distribution of food/resources in the assigned region(s), including logistics, volunteer and community member safety, and food safety according to standard operating procedures.
• Cultivate and maintain positive relationships with volunteers, community members, and representatives from partner organizations to foster collaboration and support Feeding San Diego’s mission.
• Ensure adherence to food safety protocols and regulatory guidelines during the handling and distribution of food products.
• Maintain complete and accurate records of program activities.
• Regularly work in an Enterprise Resource Planning system (ERP), Ceres, to place orders and maintain site information.
• Support the evaluation of programs by conducting regular site visits, conducting site lead training, and facilitating other administrative tasks.
• Recruit, train, and supervise volunteers for various program activities, ensuring a positive volunteer experience.

INTERACTION

The position interacts closely with employees from the Operations Department, such as the Order Fulfillment, Transportation, and Volunteer teams. This role also collaborates with the Supply Chain, Marketing and Communication, and Development departments. The Direct Services Coordinator is responsible for regular communications with volunteers, community partners, representatives from other organizations, and members of the community.

EDUCATION/YEARS EXPERIENCE

High School Diploma/GED along with strong organizational skills with the ability to multitask, prioritize, and meet deadlines. Excellent communication and interpersonal skills to engage with a diverse group of stakeholders and build strong partnerships. Moderate level of computer skills and the ability to learn new technologies/software platforms

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree preferred
• Experience working/volunteering at nonprofit organizations, food banks, or with food distributions.
• Experience using technologies such as Microsoft Office (Outlook, Teams, Excel, SharePoint, etc.), Smartsheet or other web-based management platforms, ERP systems, Canva, Salesforce or other web-based CRMs, etc.
• Food Handler Certification
• Bilingual

Any combination of educational and work experience that would be equivalent to the stated minimum requirements would qualify a candidate for consideration for this position.

TOOLS AND EQUIPMENT USED

Personal computer, multi-line phone, copier, and printer.

LICENSES/CERTIFICATIONS

Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that an employee will be asked to successfully perform to fulfill the essential functions of this job. While performing the duties of this job, the employee is regularly expected to:

• Work in an office adjacent to a warehouse setting with occasional travel to other locations in San Diego County.
• Prioritizes and multi-task work and projects requiring good memory, concentration, and analytical thinking.
• Occasionally is required to perform the safe operation of office equipment and machines and recognize and abate safety hazards within the workplace.
• The noise level in the work environment is usually quiet but this office is maintained in a distribution center with machinery and large trucks.
• Perform work at food distributions which requires standing/walking for long periods of time and occasionally lifting objects up to 50 pounds.

Feeding San Diego provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PAY & HOURS

$23 - $26 per hour; Hybrid - 3 days/week in FSD office, 2 days/week remote, occasional evenings & weekends

Why You’ll Love It Here

• Employer sponsored healthcare benefits at platinum level for medical
• 401K retirement plan with company matching
• Flexible work environment; Attractive, welcoming office
• Supportive time off policies including vacation, sick, & company holidays; accrue 20 days of PTO in first year
• Learning & development and recognition programs
• Your work has a real purpose and will help change lives in San Diego County.
• Supportive and engaged Board of Directors
• You’ll be part of a fun, supportive team that works hard and celebrates accomplishments together.
• We live by our core values: Agility, Stewardship, Collaboration, Environment, Nutrition & Dignity.
• 100% of our workforce believes in our mission and vision
• Commitment to Sustainability – We prioritize food rescue to feed people not landfills. Food waste goes to local hog farms.