Operation / Claim Specialist

  • Full-time

Company Description

Faydety is a business born to address the lack of information and ambiguity in the financial services market and the inefficient processes.

Job Description

You will be joining a team of motivated and knowledgeable individuals who work to provide excellent service to our clients. serves as a customer service representative for the claim department by promptly and professionally addressing external and internal customer questions, inquiries, and concerns.

 

Requirements:

  •  Ensures all assigned claims are promptly and properly documented, reserved, and processed.
  • Communicate with insurance companies on claim-specific requests for information and potential coverage issues.
  • Go step by step with the clients while filling their claim form and collecting required documents while answering all claim status and payment questions.
  •   Reports claims to insurance companies at the proper time.
  • Maintains accurate records.
  • Maintain an informational reporting structure and generate periodical reports.
  • Meets the expectations and requirements of internal and external customers.
  • Responsible for creating and maintaining open and trusting working relationships with insureds.
  • Whatever is needed in daily operations.

 

Additional tasks when needed:

  • Preparing the renewal sheets, following up on the payment, and the settlement of the payment.
  •  Prepare and issue all the required documents related to the renewals and the policies transactions in addition to any other correspondences with the clients through what’s app, texts, and emails
  • Monitor the transactions performed on the dashboard.
  • Call the leads to close insurance deals.

Qualifications

• Bachelor's Degree.

 • 1-2 years of experience as an operations specialist.

 • customer service certificate 

• Effectively using written and oral communication skills to correspond with colleagues and external parties 

•Problem-Solving Skills.

 • Intermediate English Level. 

• Excellent Using Microsoft Office and business mail. 

•Can work in a team as well as working individually.

 •Results oriented.