At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

We are looking for a seasoned corporate legal operations professional with deep knowledge management (KM) expertise to join our legal operations leadership team.  You will play a key role in enhancing the department’s infrastructure by bringing together traditional KM best practices, new technologies, project management support, workflow design, and reporting.    

THE IMPACT YOU WILL MAKE
The Senior Manager, Legal Operations Knowledge Management role will offer you the flexibility to make each day your own while leading a small team and working alongside people who care so that you can deliver on the following responsibilities:

• Coach, mentor, and lead a small but vibrant team.
• Leverage traditional methods and artificial intelligence (AI) to assess the department’s current knowledge systems, repositories, and practices, which include SharePoint and Teams, iManage, Box, shared mailboxes, OneDrive, and many other off-the-shelf and in-house tools.
• Work to create a unified department strategy that marries traditional best practices and new technologies (including AI) to create consistency, enable better ongoing data hygiene and curation, and make it easier to find and leverage knowledge resources. 
• Manage the alignment of departmental knowledge into the new strategy over time.
• Track the departments’ policies, standards, procedures, and job aids, acting as departmental stakeholder for records.
• Facilitate a schedule of ongoing department training and growth programs.
• Help to design, document or enhance departmental processes and workflows, identifying technology or automation opportunities where feasible.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 6 years of corporate Legal Operations experience, with a focus on knowledge management.
• Experience with AI in a knowledge management context.
• Prior experience managing people to include fostering an inclusive and productive team environment, giving feedback, facilitating meetings, and coaching and mentoring.
• Strong operational skills with a commitment to continuous improvement.
• Skilled in effective relationship management to include managing and engaging stakeholders, customers and vendors, and building relationship networks.
• Expertise with major knowledge management and/or document management systems (SharePoint, OneDrive, MS Teams, iManage, etc.).
• Familiarity with reporting, metrics and visualization tools (Tableau, Power BI, etc.).

Desired Experiences

• Bachelor’s degree or equivalent

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The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.