www.family-service.org

Family Service has offered comprehensive services to vulnerable populations in our community since 1903, and our mission has always remained strong: To empower individuals and families to transform their lives and strengthen their community. Our programs are committed to helping to improve the overall health of our families by working with community partners to effectively address social and economic instability, as well as provide valuable resources and support in homes, neighborhoods, schools and workplaces. These efforts demonstrate effectiveness in addressing community needs and improving outcomes for families in the communities we serve while addressing social determinants of health that directly impact where people live, learn, work and play. Our programs provide services to include early childhood education, mental health and well-being counseling services, outpatient substance abuse treatment, parent education and engagement, family strengthening, therapeutic visitation and neutral exchange for children and families; financial empowerment, workforce development and readiness, and senior in-home assistance.

The MIS Technician II, under general supervision, provides technical support and problem resolution for the Agency’s Information Technology and Telecommunication Systems; provides assistance to staff in resolving technology-related issues by performing question/problem diagnosis and guiding or assisting users through stepby-step solutions via remote assistance or direct on-site support; and provides general technical and administrative support for the Agency’s voice and data local and wide-area networks (LAN/WAN), Internet, and E-mail system, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

1. CompTIA A+ , Network+ and Security + Certification or Comparable Microsoft certifications, a Bachelor’s or technical degree in Computer Information Systems or related field.

2. Strong background and proficient in Microsoft Windows 7/10 Operating Systems, Microsoft Office Suite 2010/2013,

3. Proficient in configuring and supporting a TCP/IP network environment (e.g., desktop workstations, switches, routers, firewalls, patch panels and cables).

4. Three (3) years experience working in a fast-paced environment providing end-user helpdesk technical support and problem resolution; and installing, configuring, maintaining, and supporting current and emerging technologies.

5. Fluent in English and Spanish (read, write, and speak) desirable.

EQUAL OPPORTUNITY EMPLOYER

Pay Rate: $24.00 per hour

*On Site position