Front Desk Representative

  • 4401 Village Dr, Fairfax, VA 22030, USA
  • Full-time

Company Description

Fairfax University of America is a non-profit, 501(c)(3) institution committed to setting a new standard in higher education. Through our student-centered approach, we strive to provide the most positive environment for learning available anywhere. Our programs are structured to allow students great flexibility in the design and direction of their own studies. To keep pace with the latest developments in technology and teaching, our curriculum and materials are regularly reviewed and revised, and our instructors receive further training, as necessary.

It is the policy of FXUA to provide equal employment and educational opportunities for all people regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity and expression, family responsibilities, political affiliation, disability, source of income, place of residence or business, and veteran status. An integral part of this policy is to administer recruiting , hiring, working conditions, benefits and privileges of employment, compensation, training, opportunity for advancement including upgrades and promotion, transfer, and termination of employment including layoff and recall for all employees in accordance with this policy.

Job Description

Position Overview: We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the university for all students and visitors and will be responsible for the first impression we make.

The ideal candidate will be friendly and easy going while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc.)

Qualifications

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plus

Additional Information

Think you have what it takes?  Apply today!

NOTE: Candidates selected for a phone screen or an interview will be contacted.  Please do not call to follow up on your application as we have a high volume of calls and will not be able to respond to every inquiry