Fortuna Chicago was created to acquire and retain customers in a personalized manner for all types of companies. Today, we lead the way within the Chicago area in live marketing experiences, specifically for our innovative brand awareness and PR campaigns. Here at Fortuna Chicago we understand the idea of ​​marketing is not a unique concept, but the execution of a business that delivers excellence in PR and marketing makes the company remarkable.

As a Customer Service Agent, your role will require you to establish relationships with our client base through inbound and outbound sales operations. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.

Salary range: $44000 - $52000 per year.

Responsibilities

• Delight customers; apply good judgment on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction.

• Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. 

• Answer client calls, identify their needs, and respond in a professional, efficient, and courteous manner. 

• Provide accurate, valid, and complete information working between the customer and the operating support systems; address billing and collection questions. 

• Acknowledge and address all customer inquiries on time.

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Achieve consistent customer satisfaction scores and respond appropriately to customer feedback on areas for improvement. 

• Suggest potential products and services to management by collecting customer information and analyzing customer needs.

• Add value to the business by providing fantastic customer service, engage customers, and build relationships with buyers by accounts.

• Address any issues that may arise and escalate to management for their engagement and support.

• Handle other duties as needed.

• High school diploma.

• You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.

• Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).

• Showcase a professional and friendly manner when interacting with customers.

• Ability to calmly respond to customers whatever the circumstances.

• Ability to build rapport and develop a relationship with our customers.

• Team skills (supporting other team members and providing answers to questions to other colleagues).

All your information will be kept confidential according to EEO guidelines.