AREA MANAGER (Restaurant Operations)

  • Lagos (Mainland or Island), Lagos, Lagos State, Nigeria
  • Full-time

Company Description

Food Concepts commenced operations in 2001. From inception, our aim has been clear-cut and focused: to revolutionize the food sector in West Africa and to deliver extraordinary satisfaction to our stakeholders.
Since launching in 2004, Chicken Republic (Subsidiary of Food concepts) has already opened 59 stores in Nigeria and Ghana. On this basis, we are proud of the brand’s hard-earned reputation as the fastest growing chicken QSR in West Africa and the number 1 chicken QSR in Nigeria (both in revenues and number of outlets). In addition, Chicken Republic was ranked as one of Nigeria’s top 20 brands across all categories (Financial Standards Awards 2009).

Job Description

Key Responsibilities:

a)       Strategy Development/Policy Development

·            Financial  and Business planning for number of restaurants being managed

·            P & L management (achievement of sales and profit targets, projections)

·            Accountable for the development and co-ordinate an Annual Business Plan for each restaurant

·            Ensure that the business operates at the strategically accepted Gross Profit % level

 

b)       Operations

 

·            Ensure the smooth day to day operation of the Restaurants with the ultimate aim of improving service standards and achieving a consistently high level of customer satisfaction. This will involve administration of your RVF, OSC and other related tools

·            Hold regular staff planning meeting with Restaurant Manager(s)  in your area to devise recruitment plan

·            Complete competency reviews and development plans for management teams in your area

·            Identify potential in staff and managers and provide individuals with development training to maximize their skills

·            Carry out staff interviews and Induction Training with Restaurant Managers

·            Manage absence and disciplinary issues within the restaurant, seeking specialist assistance where required

·            Conduct management meetings

·            Keep regular contact with customers to obtain feedback on service, food quality and staff friendliness

·            Manage Community projects

·            Respond to written customer complaints

·            Ensure front counter procedures are being used consistently

c)       Sales Bulding

·            Keep aware of local competition and develop plans to retain customers

·            Local restaurant Marketing analysis – liase with the Marketing department and Ops Manager on implementation of new ideas

·            Work with other local Restaurant Managers to develop local offers

·            Communicate and implement national and local promotions

·            Manage the implementation of local sales building programmes

Qualifications

Skills, Competencies and Requirements:

Functional Competencies/Requirements:

1)       Good understanding of the Food Industry

2)       Strong knowledge of preventative maintenance plan, electrical, engineering and kitchen equipments

3)       An ability to maintain current knowledge of developments related to business matters of interest to maintenance, particularly legislation changes and developments as they affect the Food Industry

General Management Competencies/Requirements:

1)       Strong Analytical, Communication and Problem solving skills

2)       Strong People Management Skills

3)       Strong Time Management & Multi-tasking skills

4)       Ability to plan, schedule and coordinate effectively

 

Educational Qualifications/Experience:

1)       Minimum of university degree ( a masters degree in Business Administration will be advantageous)

2)       Possession of any of the listed technical qualification 

3)       Previous experience in a multi-site, Food and or Retail environment

4)       Minimum of 7 years working experience

 

Additional Information

Desired Personal Attributes:

1)       Integrity

2)       Proactive self-starter

3)       Results Orientation

4)       Strategic Thought Process and Follow through

5)       Assertiveness & tenacity

6)       Strong cerebral capacity

7)       Ability to work with all levels of management, build partnerships and teams

8)       Highly organized and significant ability to multi-task effectively

9)       Ability to cope with and work under pressure