FMT Consultants, LLC is a leading Southern California provider of integrated business management solutions and information technology services. Since 1995, our experienced team of consultants has been providing companies with innovative solutions to their most challenging issues. Here at FMT, we work with companies to architect and deliver high-quality, affordable technology solutions that help them run their businesses better. Our expertise includes analyzing, designing, implementing, developing and integrating multiple software and hardware systems, as necessary, to optimize our clients’ business processes and help them achieve their goals.

Company Highlights:

• Headquarters in Carlsbad, California since 1995.
• Over 18 years serving a continually growing client base of more than 170 and delivering innovative and cost-effective enterprise class solutions to small and midsize businesses.  Over 800 project implementations and growing!
• Highly talented and dedicated team members in a variety of disciplines whose expertise and passion is solving technology problems and providing customer service excellence.
• Learning-based culture that offers opportunities and supports the growth and development of our team members.
• Microsoft GP Gold Partner, Microsoft CRM Gold Partner, Dynamics 2012 President’s Club, Dell PartnerDirect.
• Our benefits package is highly competitive and comprehensive, including various health care options, profit sharing, 401K with match, bonus potential, and a fun, vibrant work culture!

Company Values:

We create innovative solutions

We provide customer service excellence

We exemplify ongoing communication and collaboration

We do it with integrity

We are passionate about our work

We are looking for a highly effective Dynamics GP Support Consultant to join our team full-time. This person will respond to and resolve support requests from customers, perform contracted maintenance and system management tasks, and identify and route consulting and development requests to the appropriate departments. This consultant must have very strong written and oral communication skills, be a highly organized self-starter, and capable of multitasking.

Responsibilities

• Respond to support requests within the contracted response time
• Track and manage open cases to resolution
• Install and configure GP and related products for end users
• Troubleshoot issues in GP, SmartLists, FRx/Management Reporter, Integration Manager, Business Portal, and ISV products
• Manage support tickets for ISV products
• Gather client requirements and document functional specifications
• Perform system testing and end user client training
• Troubleshoot and support Microsoft enterprise technologies
• Complete project tasks as assigned
• Provide client status updates to project manager and clients on a regular basis
• Receptive to mentoring

• 2-4 years working with Microsoft Dynamics GP in a consulting capacity, with at least 1-year experience with GP 2015 or later.
• Prior service desk or customer support-related experience preferred
• Demonstrated understanding of core financials, project accounting, POP, SOP, HR/Payroll and manufacturing
• Demonstrated understanding of Business Portal and requisition management
• Demonstrated understanding of ISVs including BI360, MEM, eOne SmartConnect and ReQlogic preferred
• Ability to define, create and complete project deliverables with minimal guidance
• Ability to independently manage individual time and tasks
• Ability to prioritize and escalate issues quickly and efficiently
• Ability to quickly adapt to new requirements and changing situations
• Exhibits professionalism at all times
• Dynamics GP certification and experience required
• Ability to work in SQL Management Studio to resolve issues and/or create SQL objects to create reports
• Excellent written and verbal communication.

Education
• Bachelor’s degree in computer science, engineering, MIS, Accounting or equivalent preferred
• MSFT certifications in GP 10, 2010, 2013, 2015, 2016, Dynamics 365, or SQL preferred

Travel
Support coverage is primarily by telephone and email and/or using remote support tools. Infrequent travel may be required to a customer’s site. The first week of employment will be in person at the Carlsbad headquarters (for remote employees).

FMT Consultants is an Equal Opportunity Employer.  FMT Consultants may require applicants to undergo a drug screen and/or background check as a condition of employment.