We’re looking to recruit our next Eyas Gaming superstar to take on the role of Priority Customer Executive to join our Brazilian market team.

Based in our fantastic new office in St Julian’s, Malta you will have the opportunity to be part of something unique and help build our brand-new Brazilian Customer Support Team.

About Eyas:

Eyas Gaming was founded by iGaming industry veterans and backed by the renowned and highly successful Gauselmann Group.

Our mission is to push the boundaries of best-in-class experience, by providing a service like no other. To do this, we need best-in-class talent from across the industry and beyond.

We pride ourselves on creating brands that connect with players and build incredible experiences relevant to our audience. We are innovators, we are hungry to succeed, we have a can-do attitude, and we are not afraid to take risks.

As a team our Core Values are Team, Transparency and Community. We live by our Motto; We Are One! We are one team across all locations with no exceptions. We are a strong and diverse team of individuals that are united by a clear common purpose – to learn from one another.

Are you the one we’re looking for? Do you live and breathe football?

You’ll need to be highly motivated and passionate about customer service, as you’ll be responsible for building and managing long-term relationships with Eyas Gaming’s Brazilian priority customers via live chat, phone, and email, with the aim of maximising revenue

To excel, you’ll be resilient and someone who thrives on selling, negotiating, and working towards achieving set targets. You’ll need to do all of this without ever losing sight of what’s best for the client and whilst remaining commercially aware

As a Priority Customer (VIP) Executive, you’ll be responsible for ensuring a quality and efficient service is provided to all clients via multiple communication channels

Key responsibilities:

• Manage a portfolio of high value clients with the objective of retaining and growing spend. Taking ownership for your client segment, scheduling regular interaction to drive retention, growth, and reactivation
• Analyse client activity to identify profitability and behaviour trends and proactively manage communication strategy accordingly
• Deal with any escalations regarding account closures, responsible gaming issues, event related inquiries and bonus inquiries, including out of core working hours
• Take responsibility for increasing your product and brand knowledge, proactively communicating new features and products, and educating clients to increase value, and revenue
• Create tailored promotional offers dedicated to our top clients
• Ensure high value clients have a best-in class experience and utilize feedback to help shape products in the future
• Work closely with other departments to coordinate activities to generate and increase revenues, loyalty, and lifetime value of priority customers. This includes bespoke bonuses and hospitality packages designed specifically for individuals within your portfolio.
• Build a comprehensive knowledgebase of priority customers information (playing habits/ behaviours, motivations, background, and demographics) to shape highly customized customer interactions
• Plan and attend events when required – this will involve hosting the event, meeting, greeting, and interacting with priority customers
• Immediately identifying and welcoming new players with a personal touch
• Communicating with potential customers on a daily basis with relevant actions to retain in the long term.

• Outstanding communication skills with an excellent command of Brazilian-Portuguese & English language
• Experience communicating with clients by phone, email, and live chat.
• Good commercial knowledge of the gaming industry
• Ability to hit set targets and objectives within a fast-paced environment.
• Previous iGaming experience including sportsbook.
• Critical reasoning, mitigation, and negotiation skills - Personal yet professional. The ability to build trusting relationships and collaborate well with others.
• A commercial outlook with the resilience to further enhance your own responsibilities, client coverage and value of portfolio accounts.
• Self-motivated, reliable, and able to work independently, whilst operating at the highest level of integrity.
• An instinctive out-of-the-box problem solver and solution provider
• Able to take onboard feedback, learn and enhance your skillset.
• Working independently and being trusted to make decisions to improve player satisfaction and Monthly results.
• Just simply be unstoppable!
• Excellent knowledge of betting terminology and sportsbook in general.

On offer:

• Private health insurance and Life Insurance
• Optional Pension Scheme after probation
• Career Development Opportunities
• Team Building Activities
• Wellness initiatives and Fitness activities
• Annual Discretionary Performance Bonus
• Friday beers and other social events
• Employee Assistance Program
• Summer and Christmas Parties
• Office Library
• Employee Awards
• Bonus annual leave day – No one should have to work on their birthday!

If you would like to hear more about this excellent career opportunity, send a copy of your CV in English to [email protected] or apply online and our talent team will be in touch to discuss the role in more detail.