Bonus Executive

  • Gibraltar GX11 1AA, Gibraltar
  • Full-time

Company Description

Eyas Gaming is a new concept in the world of slots, founded by world leaders in the iGaming industry and backed by the renowned and highly successful Gauselmann Group. Eyas Gaming is set to push the boundaries of best-in-class experience providing a service like no other. We have a top-class proprietary platform, proven at the elite level of gaming meaning that we have the freedom and ability to shape our player experience.

We are digital leaders, creating brands that connect with players and building incredible experiences relevant to our audience. We are innovators, we are hungry to succeed with an entrepreneurial spirit and a can-do attitude, not afraid to take risks. We have a high level of attention to detail, we take great pride in getting things right. We are passionate and ambitious about what we do. We are social, we like to have fun and celebrate successes. We care, we care about our employees and our players. Our aim is to create a fun, fair and efficient gaming experience where our employees and customers feel valued.

We are looking for talented and passionate individuals who are looking to make a difference in this exciting and dynamic industry.

Job Description

Eyas Gaming is looking to recruit a Bonus Executive to join this exciting new department. The successful candidate will be responsible for supporting Eyas Operations and ensuring the smooth running of our digital platform. They will also be required to create and deliver all bonus campaigns from our back office systems and assist with all day-to-day operational tasks.

Responsibilities

  • Creation and execution of all standard bonuses and campaign workflows.
  • Calculating promotional credits and creating upload files
  • Reporting top-level KPIs for campaigns
  • Assist with the integration of new procedures, policies and technology.
  • Supporting the Bonus Delivery Manager in their daily tasks.
  • Liaising with departments across the business such as Product, CRM and Customer Support to ensure that daily tasks and any raised issues are managed effectively.
  • Respond to internal and external customer queries and be the first point if escalation from customer support department.
  • Regular testing of products and features to ensure functionality.
  • Monitoring promotions and ensuring on a daily basis that bonus and promotional functionality works as normal.

Qualifications

  • The successful candidate will have a solid operational understanding of iGaming, including experience using a variety of back-office systems.
  • Excellent organisation skills with exceptional attention to detail.
  • Knowledge and understanding of iGaming retention strategies.
  • A background in customer service with the iGaming industry an advantage.
  • Be a problem solver with a passion for improving processes and adhering to best practice.
  • ·Highly analytical with a proven background in analysing, reporting and manipulating large volumes of data.

Additional Information

  • Private Healthcare
  • Pension Scheme
  • 25 days holiday
Privacy Policy