Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 22,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

This exciting role is an important part of our Experian HR team!

The HR Associate has an important role in delivering an excellent experience to our employees and managers, providing advice on HR policies, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR Generalist, HR Analyst and HR Service roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• The HR Associate is the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Associate  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance.
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes.
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration.
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

More about you:

• Preferably 2 – 3 years’ experience as a HR Generalist
• Be passionate and proud of delivering a great customer experience  -delighting our employees & manages
• Experience in a HR Shared Services/ Delivery Center environment would be an added advantage
• Good command of the English Language; in both written and oral communication
• Computer savvy in using MS Office; with knowledge of Oracle an added advantage
• Meticulous and have an eye for detail and data accuracy
• Possess good team spirit and ability to work independently
• Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders

What we are looking for:

• A growth mindset and a desire to challenge established practices
• Skilled in collaboration amongst wider teams, passionate about empowering solutions to maximize performance
• Resilient and able to work under pressure to deliver a pragmatic solution
• Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical, and sustainable solutions
• Analytical, meticulous with a passion for data
• Always focused and outcome driven as well as champion our values

This is a permanent remote home-based role in Costa Rica. No relocation available.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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