About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

Experian IT Services (EITS) is the global technology organization that supports all of Experian. Our organization is comprised of about 2000+ employees across the globe supporting our business-critical IT environment/ecosystem. Experian IT Services includes Infrastructure Services, Cyber & Information Security, and Enterprise Architecture.

Job Description

Main Elements of this Position

Summary:

Our future IT landscape will integrate legacy and latest skills, such as coding, analytics, DevSecOps, networks, automation, and cloud technologies, as we adopt an Agile, DevSecOps model. These in-demand skills are in short supply, with market data indicating that demand exceeds availability.

You will provide HR consultation on people strategy and change management, define workforce composition, and accelerate employee upskilling for IT capabilities. Collaboration with Centers of Excellence on leadership design, organization design, total rewards, and talent acquisition may be required.

You will report to the CHRO and partner with HR and business experts globally to meet specific needs. This hands-on position involves working with senior leaders managing international teams, with potential travel.

Areas of focus for this position

HR Business Consulting: Provide consulting on complex HR topics to senior leaders within EITS. The HR Director will advise, coach, and facilitate discussions to build and implement a people plan, partnering with leaders to guide team strategies.

Talent Strategy: Guide leaders in creating a "buy, build, borrow" talent strategy globally, collaborating with Talent Acquisition to hire diverse talent.

Leadership Development: Develop and implement leadership strategies for management, working with corporate Talent Management experts to support growth in the environment.

Employee Development: Create development programs focused on career pathing and training managers to coach and provide feedback.

Diversity, Equity, and Inclusion: Guide projects that promote belonging and inclusion, with a strong emphasis on attracting, engaging, and retaining diverse talent.

Change Management: Facilitate teams and cultural change through projects that enhance team dynamics and processes. Collaborate across departments to implement solutions that benefit the broader organization. Contribute insights as a leadership team member to improve us and achieve financial goals.

Organizational Design: Align organizational structure with goals to improve the effectiveness, covering areas like strategic workforce planning, succession planning, and special projects.

• Collaborate with global HR Centers of Excellence to use experience and data analytics for organizational change.
• Implement talent plans for performance management and organizational development.
• Lead a team to provide HR support and provide meaningful solutions while maintaining high engagement.
• Evolve the People/Talent Management Strategy by partnering with leadership to identify and address critical talent needs using metrics.
• Collaborate on workforce and location strategies.
• Analyze trends with HR peers to create programs and policies.
• Provide daily coaching to leaders on employee relations, policy interpretation, talent management, and organizational design.
• Contribute HR expertise to support strategic decisions in talent strategy execution.
• Build relationships with business groups to align HR with organizational goals and projects.

What type of background are we looking for?

• Skills and ability to navigate a matrixed organization; share resources.
• Bachelor's degree required; MBA or master's.
• 8+ years of HR experience with senior leaders in a global matrix environment.
• Experience in managing projects and guiding teams through organizational design and transformation, balancing speed with thoughtful action.
• Proficient in consulting leaders on HR issues to implement solutions.
• Experience designing and implementing changes using a framework.
• Comfortable challenging the status quo and developing creative, practical solutions through a consultative approach.
• Knowledge of HR insights relevant to Experian and its clients.
• Experience applying business insights to HR functions.
• Experience using data metrics and HR systems to guide discussions and performance improvements.
• Committed to developing others.
• Successful in driving global teams and projects.

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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