Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.

What you'll do

Experian IT Services (EITS) is the centralized technology organization that globally supports all of Experian. Our organization is comprised of about 2,000 employees across the globe supporting our business-critical IT environment/ecosystem. Experian IT Services includes Infrastructure Services, Cyber & Information Security, and Enterprise Architecture. We improve growth through reusable technology providing quicker time to market for solutions, increased productivity, and a more secure environment.

The Lead Devops Engineer is a critical role in our organization, dedicated to ensuring the performance and scalability of our infrastructure and applications through monitoring and observability practices. You will work with Infrastructure as Code (IAC) tooling like Terraform and will have a understanding of open telemetry standards. Familiarity with current monitoring and logging tools like Dynatrace and Splunk is important. You will report to the Director - Cloud Operations & Service Desk

Summary of Primary Responsibilities

• Lead the design and implementation of observability solutions that provide deep insights into application performance, system health, and user experience.
• Establish and advocate for observability best practices across engineering teams.
• Work with the infrastructure teams to automate and increase infrastructure provisioning and scaling using IAC tools like Terraform.
• Ensure infrastructure code is tested, reliable, and efficient.
• Promote the use of open telemetry standards to collect, process, and export telemetry data.
• Use and integrate monitoring tools like Dynatrace and Splunk to provide analytics.
• Guide the evaluation and adoption of new tools to keep us at the forefront of observability and monitoring practices.
• Collaborate with multiple engineering teams to ensure smooth adoption and transition to new technologies.
• Analyze existing monitoring and observability practices, identifying areas for improvement or optimization.
• Foster a culture of learning and improvement within the observability team and across the organization.
• Provide guidance, and mentoring to the observability team.
• Foster a collaborative and inclusive environment that encourages innovation and growth.

What your background looks like

• 5+ years of devops engineering experience
• Information Technology degree and/or technology certifications preferred or substantial equivalent experience.
• Design and implement an observability system for a new microservices-based application.
• Migrate an existing monitoring system to Prometheus and Grafana.
• Develop a new alerting system to detect and respond to performance issues.
• Work with the development team to instrument their code for better observability.
• Mentor other engineers on observability best practices.
• Work with team members, customers, vendors and leadership team.
• Advanced Shell scripting and IaC automation skills with Ansible and Terraform
• Experience with open telemetry standards.
• Experience overseeing and logging tools like Dynatrace and Splunk.
• Working Knowledge of Python and any databases (SQL/NoSQL).
• SMEs in enterprise monitoring like APM, Custom attribute Implementation, synthetic monitoring, browser monitoring, and Log monitoring.
• Knowledge of requirement gathering and rollout monitoring and observability solutions. Partner with the business and development teams to identify requirements, define monitoring solutions, and implement the same.
• Experience in Application Performance Monitoring (APM) and Infrastructure Monitoring for Different Hybrid Business Applications and Infrastructure.
• Provide health and performance reports, developing AIOps rules, creating alerts, creating custom dashboards.
• Experience in create workloads and user onboarding.

• Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

• This is a fully remote job opportunity. #LI-Remote
• Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.