About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

The Risk and Compliance Manager is a crucial role in Experian's EITS business, supporting North America and Global operations. Reporting to the Global Leader of Risk & Compliance, EITS, you will oversee the 1st Line of Defence risk model. You will strengthen compliance with internal and external regulations in North America, enhances issue and loss event management, and guides improvements in risk mitigation. You will collaborate with leadership to identify risks, ensure mitigation measures are implemented, and promptly address issues. Engagement with BU risk owners and coordination with important teams (Global Risk Management, Corporate Risk and Compliance, Global Security Office, Legal, Internal and External Audit) are important to maintaining an organized first line of defence for EITS.

Main Responsibilities

• Support the Global Leader of Risk & Compliance and EITS Global SLT in aligning Top Risks with relevant Exec Sponsors, including dependencies.
• Manage NA EITS Risk & Controls Self-Assessment (RCSAs), documenting main risk drivers and controls.
• Facilitate RCSA implementation, updates, and maintenance, including EITS Global SLT approval.

Risk Appetite (RA) metrics and Main Risk Indicators (KRIs)

• Develop RA metrics and KRIs collaborating with the teams ensuring accuracy and understanding of measurements
• Provide ongoing monitoring and report to important partners and facilitating CIO/CTO approval process

Risk Governance

• Provide monthly Risk reporting updates for all regions through meetings
• Support the Internal Audit process by assisting the auditors in identifying the correct subject matter experts within the BU
• Support / facilitate reviews and gap analysis of compliance with all relevant Risk Standards within their area of business escalating

Issue Management (including Policy Deviations and Risk Acceptances)

• Support EITS in ensuring it complies with all internal policies, standards and reporting deadlines with regards to Issue Management
• Work with the leadership team in EITS to manage the remediation of Issues – including the Policy deviations and risk acceptance process and obtain relevant approvals where issues meet these requirements
• Facilitate Issue Owner approval of Issue acceptance / closure with risk owners / senior leadership

Loss Event (LE) Management

• Raise LEs in GRC for any identified events within EITS NA
• Transfer of LE ownership to the causal BU if different
• Establish customer & financial impacts and conduct Root Cause Analysis

• Ensure that risk and control management is integrated into important decision-making activities, strategies, plans, services and capabilities
• Ensure first line of defence for the Regional EITS organization including partner engagement and management both within the BU with risk owners but also with important line 2 teams (GRM, GSO, Compliance, Legal)
• Identify and lead opportunities to reduce risk exposure and improve overall risk management performance

Experience

• 5+ years' experience in a risk environment
• Previous experience within Financial Services
• Experience working within a line 1 Operational Risk team

Qualifications

• Educated to degree level in a relevant subject, or hold an equivalent professional qualification

Skills I Knowledge

• Understanding of Financial and Operational Risk Management and assessment within a regulated environment
• Experience driving forward change and improving performance in a risk environment
• A track record in implementing risk management frameworks
• An understanding to implement controls in the provisions of Data
• Skills in prioritising both personal workloads and those of direct reportsExcellent reporting skills with a clear focus on accuracy

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we value yours.

Experian's culture, people, and environments are main differentiators. We take our people's agenda very seriously. We focus on what matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

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Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is necessary to our purpose of creating a better tomorrow. For us, this is The Power of YOU and it ensures that we live what we believe.