About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian prioritizes our culture and look to bring people to the team who are passionate about their jobs, who are easy to work with, and who continue to value team over self.

We have 23,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

As part of the Sales Operations team, the overall goal of the Sales Operations Specialist role is to improve the performance of a B2B sales organization. This person partners closely with sales, marketing and client services to support a variety of initiatives that drive the sales process.

Responsibilities

• Provide user support to customer facing teams including questions, troubleshooting issues and application resolution including Salesforce, Configure Price Quote (CPQ) and other sales processes and platforms, reports, and data quality.
• Partners with and trains sales and client services teams to ensure high standards of data quality in Salesforce.
• Develop training materials for new hires and continuing education on SF process and best practices.
• Collaborates with the sales organization and other users to support Salesforce strategies, priorities, and roadmaps.
• Works together with team members on shared responsibilities.
• Lead routing
• Billing requests
• Data quality initiatives

• Bachelor’s degree is preferred.
• Minimum of 3 years of experience in a sales support/operations or sales role, preferably in B2B sales environment.
• Advanced knowledge of Salesforce.com, CPQ, and electronic signature tools required.
• Knowledge of sales and marketing tech stack is preferred.
• Knowledge of sales principals, sales cycle and process is preferred.
• Superior communication, problem solving, and analytical skills, experience with presenting to management.
• Ability to work independently, as well as part of a team, on multiple projects.
• Competent in Excel, Power Point, Word

This is a permanent home-based role in Costa Rica. No relocation available.

Culture at Experian

Our uniqueness is that we truly value yours.

Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!