Appeals Support Analyst (Healthcare Experience Required) - Experian Health (In Office - Austin, TX)

  • Full-time
  • Employee Status: Regular
  • Role Type: Hub
  • Job Posting - Salary Range: $42,098 - $72,969
  • Department: Customer Service
  • Flexible Time Off: 15 Days
  • Schedule: Full Time
  • Shift: Day Shift

Company Description

At Experian Health, our employees can shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.

Our mission is to use data driven insights to simplify healthcare for all. Simply put, we want to make the healthcare system work better for us as consumers and for those who work in healthcare. Our ONE Experian Health culture is the centerpiece of making this happen. Our aspiration is to bring people together who are driven by purpose and want to make a difference.  We strive to have a diverse group of people and minds who are:

  • OPEN: Have a growth mindset and collaborate often with others to make things happen
  • NIMBLE:  Always embracing change and pushing the envelope on innovative ways to solve problems
  • EFFECTIVE:  Accountable to themselves and to others

Job Description

The PARS Support Analyst is responsible to provide clerical and other support type services to the PARS team.  The support services contribute to Client satisfaction, Return on Investment (ROI) and overall PARS success. Occasional travel may be necessary.

Essential Functions:

  • Provide support for appeals and projects within the PARS team
  • Retrieve mail from US Post Office, open, sort and document correspondence/mail received from insurance payers as related to appeal activity
  • Prepare incoming mail/correspondence for scanning & retention.
  • Identify and distribute all mail needing immediate attention
  • Prepare outgoing appeal letters. This includes printing, sorting letters, placing in envelopes, metering and delivering for mail pick up
  • Retrieve & distribute incoming faxes
  • Retrieve & save medical records required in the appeals process for access by remote PARS staff
  • Perform other appeal related duties as needed



  • Minimum 2 years’ experience in healthcare required. Experience in an administrative environment a plus.


  • Strong organizational skills
  • Strong attention to detail & accuracy required
  • Works well in a team-oriented structure to achieve goals
  • Strong communication and interpersonal skills
  • Independent problem solving and self-direction are critical.


  • Advanced PC skills, with proficiency in utilizing Microsoft office products (Word, EXCEL, and Outlook
  • Ability to operate a variety of standard office equipment and applications, such as personal computer and photocopy/scanning equipment
  • Ability to work effectively with team and management
  • Ability to embrace change and be flexible
  • Ability to work in fast paced environment, handle multiple priorities & take initiative
  • Ability to learn, understand and use the Experian Health Contract Manager application and client Practice Management Systems (such as Epic)


  • Some college preferred and equivalent experience.

Additional Information

Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.

All your information will be kept confidential according to EEO guidelines. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner.

The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.

EOE including Disability/Veterans

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