Discover the Unexpected

Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 30. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

Unlock the Power of Data: Shape the Future of Insurance and Health: At Experian, we're looking for an extraordinary Senior Account Manager (all genders) to join our team, focusing on the insurance and health sectors. Are you passionate about leveraging data to drive change and create opportunities? Do you have a proven track record of building strong relationships, retaining clients, and maximizing growth? If you're ready to take on the challenge of helping our clients transform their businesses and shape the future of these industries, then we want to hear from you! As a Senior Account Manager (all genders), you'll:

• Be the primary relationship owner for a group of top-tier client accounts in the insurance and health sectors.
• Manage multiple accounts; develop positive working relationships with all customer touch points.
• Drive customer loyalty, renewals, upsells and customer satisfaction as well as new customer acquisition
• Work closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA.
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.
• Prepare campaign insights reporting, including analysis and research.
• Manage weekly campaign status documents for review.
• Work closely with Finance on billing set up and invoicing.
• Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any troubleshooting necessary with pixels, creative assets and campaign reporting.
• Provide input on new processes and workflows as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

If you're excited about the opportunity to make a difference in the insurance and health sectors as our Senior Account Manager (all genders), we want to hear from you, even if your past experience doesn't align perfectly with the role overview. Let's explore the possibilities together.

• 5+ years experience in Customer Success and/or Account Management, preferably in the insurance and health sectors.
• Your hunter mentality in selling our products and solutions to new customers clearly comes to the fore and is a decisive part of your sales personality.
• You have either expertise in the insurance sector or from your sales activities in the credit bureau industry.
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.
• Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships.
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
• Passion about business and dissatisfaction with status quo – always thinking of ways to improve/grow assigned clients.
• Bachelor's Degree in appropriate field of study or equivalent work experience.
• Strong analytical skills.
• Working knowledge and experience with contracts and contract negotiations.
• Demonstrated ability to work independently and remain motivated.
• Working knowledge of computers and Microsoft office suite of services.
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
• Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks.

More about you

You're a natural relationship builder who can easily engage and influence stakeholders at all levels of an organization. You're known for your ability to solve problems, prioritize tasks, and adapt to changing situations. You have a strong analytical mind, exceptional project management skills, and a drive to continuously improve the client experience. Your dynamic personality, combined with your ambition, high energy, and ability to manage teams, sets you apart from the rest.

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach. If you’re excited about this role and the thought of being part of our Experian family but feel your past experience doesn’t align perfectly with the role overview we’d still love to hear from you and explore things further.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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