Global Process Owner, Application Portfolio and TLS Certificate Management

  • Full-time
  • Department: Information Technology & Systems
  • Role Type: Hybrid
  • Employee Status: Regular
  • Schedule: Full Time
  • Shift: Day Shift
  • Flexible Time Off: 15 Days

Company Description

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world.  We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

Job Description

The Application Portfolio and Transport Layer Security Certificate Management Process Owner has the overall accountability for ensuring the suitability of Application Portfolio (APM) and Transport Layer Security (TLS) Certificate Management process to the organization. They are responsible for the execution of the Process (directly perform or delegate responsibilities). Includes operating the defined and agreed process, ensuring it interfaces with all other relevant processes, reviewing the effectiveness and efficiency of the process, performing process audits and managing the process improvement cycle.

Responsibilities Include:

  • Deliver and execute a robust, adaptive APM and TLS Certificate management process that is globally consistent allowing for regional variance as required.
  • Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process globally and regionally.
  • Lead monthly Global Process Owner meetings including regular status updates to stakeholders.
  • Coordinate the allocation of resources and/or responsibilities, while ensuring that all relevant staff have the required technical and business understanding, knowledge, and training in the process, and are aware of their role in the process
  • Provide the description, mission statement, roadmap, strategy, process objectives and metrics to measure success and obtain formal approval for the APM and TLS Certificate Management processes and its associated procedures.
  • Monitor and review the execution of the APM and TLS Certificate Management processes at a high-level, ensure it remains consistent with the organization’s current culture and IT Service Management strategy and ensures coordination with all other IT processes
  • Manage, monitor, review and update all procedural documentation and work instructions
  • Manage any new requirements or changes to the Process
  • Define and improve the audit process; Monitor and review the execution of periodic audits
  • Coordinates design work for CI and Asset discovery, integrations, and other data import methods
  • Responsible for the execution of the process controls, ensuring that staff comply with process and data standards
  • Interfaces with other processes and/or business functions to ensure they can leverage the benefits provided by the APM and TLS Certificate Management processes
  • Directs, prioritizes, and schedules audits; ensures that any corrective action identified in Process and/or Database audits are carried out
  • Directs and schedules the training of APM and TLS Certificate Management coordinators
  • Ensures regular housekeeping of the APM and TLS Certificate Management data in the CMDB
  • Ensures appropriate security and access levels to the APM and TLS Certificate Management modules
  • Plans and manages the population of APM and TLS Certificate Management data in the CMDB, including discovery, integrations, and other data import methods
  • Produces reports and Management information, including impact analysis reports and status reports
  • Identifies opportunities and submits proposals for improvement with respect to tools, staff, training, process, procedures, and work instructions


  • Bachelor’s degree in Computer Science, MIS or related degree and ten (10) years of relevant experience or combination or education, experience and training.
  • Minimum of four (4) years of experience with discovery and application mapping technologies, preferably ServiceNow Discovery and ServiceNow Service Mapping.
  • Ability to adapt to a continually changing environment while managing multiple priorities.
  • In-depth knowledge of ITIL processes and practices.
  • Must have knowledge of working in Certification Management Module of ServiceNow.
  • Must have experience working in Application Portfolio Management module of ServiceNow.

Competencies and Behaviors:

  • Analysis: Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions.
  • Communication: Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences.
  • Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
  • Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals.
  • Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.


  • ITIL Foundations certification.
  • Advanced ITIL certification in specialty is preferred.
  • Strong analytical, administrative, presentation, and project management skills are required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe.  See our DEI work in action!

Please contact us at [email protected] to request the salary range of this position (please include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including 12 company paid holidays and parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

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