EES | Implementation Specialist

  • 12735 Morris Rd, Alpharetta, GA 30004, USA
  • Employees can work remotely
  • Full-time
  • Department: Data Management
  • Role Type: Home
  • Employee Status: Regular
  • Schedule: Full Time
  • Shift: Day Shift
  • Flexible Time Off: 15 Days

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been name in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives with employee self-service functionality.  In response, Experian has brought together the industry’s leading experts to offer the best of the best – a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus and flexibility employers value in boutique providers and adding the resources and security of Experian. We would love you to join us at Experian Employer Services and help us to shape the future of outsourced HR compliance solutions, maximize cost savings, and transform the employee experience for Employer organizations.  

Job Description

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives.  In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing.  We are seeking a Implementation Specialist who will participate in all stages of the implementation lifecycle for Employer Services solutions while maintaining a high level of professionalism and client service. You’ll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.

We seek a candidate eager to join a start-up atmosphere, someone who is able to adapt readily, instill confidence in internal and external partners and drive results. Comfort with ambiguity and a high aptitude for adaptability are necessary.

As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and have a strong drive for accomplishment. You must be comfortable with shifting priorities and be a world class problem solver, working across functional units to ensure success. Strong written and verbal communication skills, and ability to convey ideas and information through slides, as well as verbal and written materials is required. You must also demonstrate an ability to manage a variety of tasks within a fast-paced, collaborative environment, and be solution-oriented while keeping tasks prioritized. The ability to raise issues before they turn into problems is critical. Strong organization, time management, problem solving, and communication skills are essential. The ideal candidate also brings creative and strategic solutions to the table to help solve complex problems and is someone who acts as a change agent to evolve processes and challenge current thinking.

 

This role's ideal candidate needs to exhibit technical acumen and business savvy. You’ll need to be able to quickly prioritize implementation tasks and have a strong drive for results. You will be able to present project plans, system overviews, and demonstrate product features across the suite of products. You must be comfortable with ambiguity, shifting priorities and be a world class problem solver, working across functional units to ensure client satisfaction. You will be accountable for building exceptional experiences for the EES portfolio of capabilities. You should be excited to partner with a broad array of internal stakeholders including other members of our world-class Development, Product, Sales, Legal, Compliance, and Marketing teams.

 

A successful candidate is:

  • Collaborative – strong partnering skills including with fellow team members, peers, and key stake holders; able to build relationships & connect ideas across internal and external opportunities
  • Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
  • Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

 

What you’ll be doing

·Serve as the project lead for clients implementing or improving their Employer Services solutions

· Consult with Solutions, Data Services, Software, Sales and/or Project Sponsor to develop business requirements and project charter in accordance with project goals

· Create and manage project plans to ensure implementations stay on track and meet deadlines

·Maintain project documentation and communicate status/project decisions to stakeholders and management on a regular basis

·Track and report key implementation progress milestones

·Plan, lead, coordinate and collaborate with cross functional project contributors and client subject matter experts

·Identify, communicate, and escalate project risks/issues

·Collaborate and align with third-party vendors when issues traverse multiple systems

·Coach, guide and prepare clients for successful Employer Solution program rollouts

Qualifications

What your background looks like

·5-8 years’ experience in Implementation, Professional Services, or Consulting

·Successfully managed a range of concurrent implementations from medium to large/Enterprise level clients

·Experience managing SaaS implementations

·Proven record of meeting tight deadlines while providing excellent client service

·Exceptional written and verbal communication

·Strong analytical and problem-solving skills

·Aptitude and willingness to learn evolving technologies

·Flexible and adaptable to ever changing client needs, processes and technology

·Outstanding project management skills with a keen focus on timelines and project closure

·Takes initiative and ownership over work

·Solid organizational skills with emphasis on the details

Additional Information

Perks

  • 15 days of vacation accrual annually, five sick days and two volunteer days (plus twelve paid holidays). 
  • Competitive pay and comprehensive benefits package, with a bonus target of 10%. 
  • Flexible work schedule and relaxed dress code.
  • Employee stock purchase program and 401K matching.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe.  See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include the exact Job Title as it reads above in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian Careers - Creating a better tomorrow together

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